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I need a solution Hi everyone,   I am having this issue on Servicedesk Server and on clients while accessing the Servicedesk portal.  SQL is offBox and is pingable, has port ...
This issue has been solved
Forum Discussion by vicky72 | 31 Dec 2013 | 2 comments
I need a solution The SD.Email.Monitor service works great for us. However, when we get a bounce from certain post masters, the from address is not populated. When this happens, the ...
Forum Discussion by Dustin Perkins | 27 Dec 2013 | 4 comments
I need a solution HI Gurus, Some try to do this ? The main steps that I guess are Classification match approval matrix ?  place ticket on hold. Query external ...
Forum Discussion by seralar | 27 Dec 2013 | 1 comment
I need a solution Hi, I want to Automatically assign Incidents to techinicians in a queue and set ownership of ticket to that technician who has less number of ticket assigned. ...
Forum Discussion by vicky72 | 25 Dec 2013 | 5 comments
I need a solution Hi guru's,   Iam new to Servicedesk and want to escalate an incident to Support group level II. can any one help me to understand how to do this in ...
Forum Discussion by vicky72 | 19 Dec 2013 | 2 comments
Hopefully the title says it all. Currently, in SD 7.5 SP1 we have the ability to create an Action [Set Location][To Affected user's Location] in rule sets for Incident Management. I would like to see the same capability for Departments. That ...
Idea by Lark | 17 Dec 2013 | 0 comments
There needs to be a way to distinguish ServiceDesk Workers from users in ServiceDesk so that when searching for a worker to reassign a ticket to it only shows workers. There's been a lot of times when a ticket is accidentally reassigned to the wrong ...
Idea by Aryanos | 17 Dec 2013 | 0 comments
I need a solution Dear All, On upgrading from SD 7.5 MP1 to SD 7.5 SP1 (no errors detected in the WF 7.5 to WF 7.5 SP1 upgrade), the process finished and did not show any errors ...
Forum Discussion by QuietLeni | 16 Dec 2013 | 0 comments
I need a solution In Helpdesk 6 we use an Incident Rule to mask any Social Security Number (SSN), we blank them out with Xs - XXX-XX-XXXX, we were hoping we could accomplish something ...
Forum Discussion by MarkWarmack | 12 Dec 2013 | 2 comments
I need a solution When using the Advanced Incident form, after entering a user's e-mail address in the Select User input box you need to click on the button next to it.  This ...
This issue has been solved
Forum Discussion by Lark | 10 Dec 2013 | 7 comments