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I need a solution We are having an issue with Active Directory users logging onto SOME PC's .  From certain PC's, logon attempts result in the error "Invalid ...
Forum Discussion by CathyPC | 30 Jul 2014 | 1 comment
I need a solution Hi Team I need to build a report completed by assigned subtasks tail but can not find how. I would appreciate some guidance from you (Endpoint Management, ...
Forum Discussion by nmatosg | 29 Jul 2014 | 0 comments
I need a solution Most of the Information synces up but for some reason emloyeeNumber will not sync.  I can open AD Explorer and log in to AD with application identity and see it ...
Forum Discussion by Kevin Shilling | 15 Jul 2014 | 4 comments
By default, the Select User field (or more precisely, Check if User Exists Using Email Address button next to it) on Submit Incident (Advanced) form only accepts user's primary e-mail, not user's name. There have been questions about why it ...
Article by toomas | 05 Jun 2014 | 1 comment
I need a solution We have an older, ricketty ITMS 7.1 system in production running by some higher power, certainly not due to my prowess. I inherited it at 7.0 and with a lot of nudging ...
This issue has been solved
Forum Discussion by SysAdmin_D | 05 Jun 2014 | 3 comments
ITMS 7.5 SP1 product documentation links are as follows: Suite-level documents Location IT Management Suite 7.5 SP1 IT Management Suite Release Notes DOC7310 ...
Article by @nkit | 04 Jun 2014 | 0 comments
I need a solution This is the second part of a two-part question. I broke them apart to help people feel they can answer one piece and not the other.   What I am looking to do ...
This issue has been solved
Forum Discussion by jpellet2 | 19 May 2014 | 4 comments
I need a solution This is the first part of a two-part question. I broke them apart to help people feel they can answer one piece and not the other. What I am looking to do is to ...
This issue has been solved
Forum Discussion by jpellet2 | 19 May 2014 | 9 comments
I need a solution I am working on deploying Service Desk 7.5. Is there a way to create sub groups that do not show up in assignments dropdown. That list in my company could get quite ...
Forum Discussion by rrmarlatt | 13 May 2014 | 3 comments
Dear Symantec, Currently, Helpdesk Solution 6.0 can check the email box once every 3 minutes (and maybe more often than this), however, ServiceDesk 7.5 seems not to be able to go any more frequent than 5 minutes (and by default is set to run every 15 ...
Idea by QuietLeni | 09 May 2014 | 2 comments