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There are only a set number of Fields that can be mapped across in an AD Sync. Would it be possbile to extend this to have more Fields, either on a case by case basis or hardcoded like now? AD Sync EmployeeNumber.png ...
Idea by AlexHedley | 16 Dec 2014 | 0 comments
I need a solution I have verified that data mapping is correct. Whenever you set the impact and urgency, then press the "auto-calculate priority" link, the priority is always ...
Forum Discussion by Paul M Fannin | 19 Nov 2014 | 4 comments
Symantec: Wood st, London UK Wed, 26 November, 2014 - 9:30 - 17:30 GMT In partnership with Symantec, ...
Event by Richard_Combes | 23 Oct 2014 | 8 comments
I need a solution With ServiceDesk 7.5 SP1, is it possible to remove the "Filter" option located in the top right corner of the Comments and Process History web parts? ...
This issue has been solved
Forum Discussion by matzebru | 20 Oct 2014 | 2 comments
I need a solution Hi Everyone, I wonder if someone could help me try to get a report that will give the me the following: How many tickets have passed/failed SLA targets within ...
Forum Discussion by ABrain | 20 Oct 2014 | 1 comment
I need a solution Hi All, Does anyone kno wwhere i can find instrcutions on how to alter the Customer Satisfaction survey form in 7.5. I have looked but can only find instructions ...
This issue has been solved
Forum Discussion by ABrain | 01 Oct 2014 | 4 comments
I need a solution I have several users who are unable to use the "Click here to classify" menu under Safari 7.1 on Mac OS 10.9.5. They are also seeing the time worked boxes ...
Forum Discussion by michael.george | 18 Sep 2014 | 4 comments
I need a solution Dear All, Does anyone know how to get Autologon working for ServiceDesk 7.5? I am using SD 7.5.3001.62 and I logon using an AD account that has been imported into ...
This issue has been solved
Forum Discussion by QuietLeni | 16 Sep 2014 | 10 comments
Dear Symantec, Thank you so much for the really useful document which describes the long list of "Point fixes For ServiceDesk 7.5 SP1": http://www.symantec.com/docs/TECH212326 The thing is, I recently applied a load of the point ...
Idea by QuietLeni | 16 Sep 2014 | 0 comments
I need a solution Does anyone have any experience actually submitting a SOAP request to the SD.IncidentManagementSimple service? I'm working a web form that uses PHP's SOAP ...
This issue has been solved
Forum Discussion by michael.george | 12 Sep 2014 | 10 comments