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I need a solution The SD.Email.Monitor service works great for us. However, when we get a bounce from certain post masters, the from address is not populated. When this happens, the ...
Forum Discussion by Dustin Perkins | 27 Dec 2013 | 4 comments
I need a solution We are planning on having a technician who sets the classification as tickets come in. However, we do not want the responded SLA to be satisfied when he does this. ...
Forum Discussion by Dustin Perkins | 12 Sep 2013 | 1 comment
I need a solution Does anyone already have a solution or can throw some ideas my way for how we could do this? We already route based on classification. However, we would like to ...
Forum Discussion by Dustin Perkins | 10 Sep 2013 | 4 comments
I need a solution Hello, We have noticed that some of the interface features in SD do not always work as expected with IE 9 or 10.  For example, when viewing a list of tickets, it ...
This issue has been solved
Forum Discussion by WK01 | 19 Jun 2013 | 5 comments
I need a solution We are just about to implement ServiceDesk 7.5 and are still using 6.. One of our problems we have always had is seperating our Facilities department tickets from our ...
Forum Discussion by Dustin Perkins | 17 Jun 2013 | 2 comments
I need a solution Hello, We have a Symantec Partner coming to install our ServiceDesk 7.5 system.  We are users of the ServiceDesk 7.1 SP2 version right now.  We have been running ...
Forum Discussion by WK01 | 13 Jun 2013 | 2 comments
I need a solution Hello, I would be very interested to hear some opinions about ServiceDesk 7.5 verse 7.1SP2. We are looking at upgrading from ServiceDesk 7.1SP2 to 7.5.  Some ...
Forum Discussion by WK01 | 15 Apr 2013 | 6 comments
I need a solution Hello, Is there a location on this site to download a trial version of ServiceDesk 7.5? No, it's on the main Symantec No, it's on the main ...
Forum Discussion by WK01 | 14 Feb 2013 | 4 comments
I need a solution Hello, I would appreciate hearing from anyone who has upgraded from SD 7.1 SP2 to SD 7.5.  The release notes did not generate much excitement with our group so we ...
Forum Discussion by WK01 | 08 Jan 2013 | 22 comments