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Dear Symantec, Thank you so much for the really useful document which describes the long list of "Point fixes For ServiceDesk 7.5 SP1": http://www.symantec.com/docs/TECH212326 The thing is, I recently applied a load of the point ...
Idea by QuietLeni | 16 Sep 2014 | 0 comments
Dear Symantec, I have been reading the "ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide" at the URL below and in it, it starts talking about "ServiceDesk", but then keeps mentioning "Symantec Endpoint ...
Idea by QuietLeni | 04 Apr 2014 | 4 comments
I need a solution Hi,   I am facing issues in receiving the email notification once the incident has been created or problem has been generated,etc. I have created email ...
Forum Discussion by ronak8590 | 12 Mar 2014 | 2 comments
By default, reports and dashboards in IT Analytics (hosted by SQL Server Reporting Services) will run automatically when selected. This behavior can sometimes be problematic for environments with excessive amounts of data, resulting in increased load ...
Article by dprager | 22 Nov 2013 | 0 comments
For IT Analytics reports hosted by SQL Server Reporting Services (which include out-of-the-box reports and dashbaords) some users may experience extended wait times before the report is able to render, and in some cases the report may even fail or ...
Article by dprager | 22 Nov 2013 | 0 comments
I need a solution Hi We are currently running ServiceDesk 7.5 MP1 and Workflow Solution 7.5 As Symantec ServiceDesk replaced another Helpdesk solution, the company wanted to ...
Forum Discussion by Ilze | 09 Sep 2013 | 1 comment
I need a solution Hi All, I am looking for some best practice documents for ServiceDesk 7.5. I need to start a poject for the same. But I have no idea about this product,what is it ...
This issue has been solved
Forum Discussion by Manish vats | 04 Aug 2013 | 2 comments
I need a solution Hi   Is it possible to integrate Service Desk 7.5 to an exisiting Asset Managment Suite (with Barcode Solution) 7.1 SP2? Appreciate if you can share ideas ...
Forum Discussion by Atong | 22 Jul 2013 | 4 comments
I need a solution Hi Support, Is it possible to change Altiris Service Desk ticketing number pattern need to be changed. If this is pre 7.5, where the If this is pre 7.5, ...
Forum Discussion by Nagaraj Kukke | 04 Jun 2013 | 1 comment
I need a solution Hello all,  How is possible to assign a ticket using Advanced Incident form to an individual technicain/engineer, not to a service queue in service desk 7.5. I ...
This issue has been solved
Forum Discussion by Jocar | 30 Apr 2013 | 7 comments