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I need a solution Hi, I have just applied tn SD.IncidentManagementSimple patch to fix the issue where tickets won't close under certain circumstances when custom data has been ...
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Forum Discussion by smassie | 23 Jan 2015 | 4 comments
I need a solution So we have different queues that technicians belong to which is standard.  The issue I've run into is that if a ticket makes it to an escalated queue for whatever ...
This issue has been solved
Forum Discussion by phoward74 | 22 Jan 2015 | 2 comments
I need a solution Hi I have followed the instructions in the articles about adding additional data fields to the Incident Management Database and imported the plug-in into the ...
This issue has been solved
Forum Discussion by smassie | 20 Jan 2015 | 2 comments
I need a solution So... I have a situation where a customer wants to add additional fields to the Service Desk.... - And extension or alternative to the Close Code that provides ...
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Forum Discussion by smassie | 19 Jan 2015 | 5 comments
I need a solution If a problem has already been after a few incidents have been closed that are related, how do I add the closed tickets to the problem?  We've discovered an issue ...
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Forum Discussion by phoward74 | 14 Jan 2015 | 5 comments
I need a solution Below is an example of a customers email template from the excellent Helpdesk 6 product As you can see it is sent to advise end users that an incident has ...
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Forum Discussion by smassie | 13 Jan 2015 | 3 comments
I need a solution So we want to have another url as our servicedesk portal page.  We have setup DNS so the servername.domain.com and newurl.domain.com point to the same ip.  We want the ...
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Forum Discussion by phoward74 | 30 Dec 2014 | 4 comments
I need a solution Hi guys, On SD 7.1 we had some columns regarding Classification Category of an incident in table ServiceDeskIncidentManagement corresponding to each level of ...
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Forum Discussion by rafaelfontana | 27 Nov 2014 | 4 comments
I need a solution Hi everybody I have a question. I have this query SELECT [TaskHistoryID] ,[Name] ,[Description] ,[CreateDate] ,[CompleteDate] ...
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Forum Discussion by mariomendez83 | 04 Nov 2014 | 4 comments
I need a solution I have followed Jason's video's on how to create a custom service request in workflow. The service request is successfully created, when viewed it will ...
This issue has been solved
Forum Discussion by RufusS | 31 Oct 2014 | 1 comment