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I need a solution Hi guys, On SD 7.1 we had some columns regarding Classification Category of an incident in table ServiceDeskIncidentManagement corresponding to each level of ...
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Forum Discussion by rafaelfontana | 27 Nov 2014 | 2 comments
I need a solution Hi everybody I have a question. I have this query SELECT [TaskHistoryID] ,[Name] ,[Description] ,[CreateDate] ,[CompleteDate] ...
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Forum Discussion by mariomendez83 | 04 Nov 2014 | 4 comments
I need a solution I have followed Jason's video's on how to create a custom service request in workflow. The service request is successfully created, when viewed it will ...
This issue has been solved
Forum Discussion by RufusS | 31 Oct 2014 | 1 comment
I need a solution Does any one know how to add a field to the technician resolve form? I can't seem to find anything in the work flow manager. I'm Using Service Desk 7.5 ...
This issue has been solved
Forum Discussion by RufusS | 30 Oct 2014 | 2 comments
I need a solution If you click on the actual task name in the Process History section, it brings up a form with most of the links that show up under the Tasks and Actions section - ...
This issue has been solved
Forum Discussion by mclpgfh | 28 Oct 2014 | 13 comments
I need a solution With ServiceDesk 7.5 SP1, is it possible to remove the "Filter" option located in the top right corner of the Comments and Process History web parts? ...
This issue has been solved
Forum Discussion by matzebru | 20 Oct 2014 | 2 comments
I need a solution Hi, I would like to add some text on the title page so that the users know what system they are logging in to. Can this be done? ...
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Forum Discussion by steveskw | 02 Oct 2014 | 3 comments
I need a solution Hi All, Does anyone kno wwhere i can find instrcutions on how to alter the Customer Satisfaction survey form in 7.5. I have looked but can only find instructions ...
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Forum Discussion by ABrain | 01 Oct 2014 | 4 comments
I need a solution Is there a way in a workflow for one to pull the last comment (or comments in general) on a ServiceDesk incident? 1 ...
This issue has been solved
Forum Discussion by Justin Dybedahl | 24 Sep 2014 | 2 comments
I need a solution Dear All, Does anyone know how to get Autologon working for ServiceDesk 7.5? I am using SD 7.5.3001.62 and I logon using an AD account that has been imported into ...
This issue has been solved
Forum Discussion by QuietLeni | 16 Sep 2014 | 10 comments