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I need a solution We really like the Manage Incidents tab in SD 7.5, its a lot better than search on 7.1 as I've said before on the forums. What I wonder is if there's a way ...
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Forum Discussion by jpellet2 | 23 Feb 2015 | 3 comments
I need a solution I am trying to edit one of the proyects in workflow but its giving me this error. any ideas how to fix this? I am a noob with service desk. :p ...
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Forum Discussion by GSM2588 | 09 Feb 2015 | 5 comments
I need a solution Hi, I have just applied tn SD.IncidentManagementSimple patch to fix the issue where tickets won't close under certain circumstances when custom data has been ...
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Forum Discussion by smassie | 23 Jan 2015 | 4 comments
I need a solution So we have different queues that technicians belong to which is standard.  The issue I've run into is that if a ticket makes it to an escalated queue for whatever ...
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Forum Discussion by phoward74 | 22 Jan 2015 | 2 comments
I need a solution 1. In the default Technician Dashboard, under Incidents Open by Queue Web Part, there are resolved tickets showing up.  We would like these tickets to not be here.  ...
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Forum Discussion by phoward74 | 22 Jan 2015 | 1 comment
I need a solution Hi I have followed the instructions in the articles about adding additional data fields to the Incident Management Database and imported the plug-in into the ...
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Forum Discussion by smassie | 20 Jan 2015 | 2 comments
I need a solution So... I have a situation where a customer wants to add additional fields to the Service Desk.... - And extension or alternative to the Close Code that provides ...
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Forum Discussion by smassie | 19 Jan 2015 | 5 comments
I need a solution If a problem has already been after a few incidents have been closed that are related, how do I add the closed tickets to the problem?  We've discovered an issue ...
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Forum Discussion by phoward74 | 14 Jan 2015 | 5 comments
I need a solution Below is an example of a customers email template from the excellent Helpdesk 6 product As you can see it is sent to advise end users that an incident has ...
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Forum Discussion by smassie | 13 Jan 2015 | 3 comments
I need a solution So we want to have another url as our servicedesk portal page.  We have setup DNS so the servername.domain.com and newurl.domain.com point to the same ip.  We want the ...
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Forum Discussion by phoward74 | 30 Dec 2014 | 4 comments