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I need a solution Dear All, Does anyone know how to get Autologon working for ServiceDesk 7.5? I am using SD 7.5.3001.62 and I logon using an AD account that has been imported into ...
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Forum Discussion by QuietLeni | 16 Sep 2014 | 10 comments
I need a solution We are working on rolling out ServiceDesk 7.5 SP1. Our organization doesn't see the benefit in using the Impact\Urgency matrix to calculate the Priority level ...
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Forum Discussion by matzebru | 26 Aug 2014 | 4 comments
I need a solution Hi, I changed the name of the group "Support" on "Support_old" and when I try to login on ProcessManager error "Server Error in ...
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Forum Discussion by Olga Kachalova | 15 Aug 2014 | 2 comments
I need a solution All, Here is the scenario:  Two Domains (A & B) Domain A is where all of the Symantec Products are managed and housed (ServiceDesk, SMP, & such) ...
This issue has been solved
Forum Discussion by phoward74 | 07 Aug 2014 | 2 comments
I need a solution Hello I am currently on ServiceDesk 7.5 MP1 and I am wondering if it's possible to setup an automation rule to email the assignee of a subtask when the ...
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Forum Discussion by Aaron@TH | 30 Jul 2014 | 1 comment
I need a solution Most of the Information synces up but for some reason emloyeeNumber will not sync.  I can open AD Explorer and log in to AD with application identity and see it ...
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Forum Discussion by Kevin Shilling | 15 Jul 2014 | 6 comments
I need a solution Change custom data in Edit incident form.   I have added custom data following this article: https://www-secure.symantec.com/connect/articles/h... ...
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Forum Discussion by Callander | 29 Jun 2014 | 5 comments
I need a solution Hi All, I have to add Header and Footer in all emails from Servicedesk, can any one let men know how to configure header and footer for all outgoing email in ...
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Forum Discussion by vicky72 | 10 Jun 2014 | 2 comments
I need a solution We have an older, ricketty ITMS 7.1 system in production running by some higher power, certainly not due to my prowess. I inherited it at 7.0 and with a lot of nudging ...
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Forum Discussion by SysAdmin_D | 05 Jun 2014 | 3 comments
I need a solution This is the second part of a two-part question. I broke them apart to help people feel they can answer one piece and not the other.   What I am looking to do ...
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Forum Discussion by jpellet2 | 19 May 2014 | 4 comments