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I need a solution Hi All, I am trying to set up the email notification for SLA warnings. I have set the process automation settings and added SLA targets etc. however when the ...
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Forum Discussion by ABrain | 13 Jul 2015 | 4 comments
I need a solution Service Desk 7.5 What ruleset is used for email notifications for subtask? I have emails for assigned to group and to user. But when a subtask is assigned to a ...
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Forum Discussion by rrmarlatt | 11 Jun 2015 | 2 comments
I need a solution We had some issues with tickets not applying an SLA. The tickets are now in a closed status, but I would like to find a way to update the ticket and add a completed ...
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Forum Discussion by StevenB. | 21 May 2015 | 2 comments
I need a solution Hello Are there any videos on how to configure the Service Desk 7.5 platform? Thank you in advance 1 ...
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Forum Discussion by efyuze | 20 May 2015 | 2 comments
I need a solution We have a customized form we use for reassigning subtasks. We are having issues with someone typing in the name of the user/group to reassign, then hitting enter; ...
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Forum Discussion by StevenB. | 11 May 2015 | 3 comments
I need a solution Hello All, I am trying to edit some content in "submit request" tab. Specifically the text under "report incident" to be more intuitive ...
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Forum Discussion by KSchmeck | 10 Apr 2015 | 3 comments
I need a solution Hi, We are running Service Desk 7.5 and i would like to change the Satisfaction Survey email to contain a link direct to the survey page and not the incident ...
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Forum Discussion by ABrain | 08 Apr 2015 | 2 comments
I need a solution Hello all, I was wondering if anyone finds it very annoying in SD that there are no drop downs for affected user and affected department when creating a ticket. ...
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Forum Discussion by KSchmeck | 01 Apr 2015 | 3 comments
I need a solution We have upgraded to ServiceDesk 7.5 SP1, and have issues with subtasks being deleted. If we close out the parent ticket, it will delete all subtasks from the ticket. ...
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Forum Discussion by StevenB. | 24 Mar 2015 | 2 comments
I need a solution We really like the Manage Incidents tab in SD 7.5, its a lot better than search on 7.1 as I've said before on the forums. What I wonder is if there's a way ...
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Forum Discussion by jpellet2 | 23 Feb 2015 | 3 comments