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Recently, it was discovered that Workflow (and by association Servicedesk) has a SQL view that, in its original form, when accessed, takes unnecessary  time to complete.  The view in question is the “UserReferenceIDLookup” view, and is used when users ...
Download by BRING | 27 Mar 2015 | 1 comment
The login for the processmanager portal is very... blank. There is far too much whitespace to make it look like a professional support portal. We are able to edit the layout.css file but its very arduous. If there was some sort of designer tool to ...
Idea by KSchmeck | 24 Mar 2015 | 0 comments
This project simplifies Workflow/ServiceDesk log file analysis per a given TimeSpan.   The Range Slider motif used in this project was plagiarized from: http://atmaworkflow.com/2014/11/26/input-range-sliders/#more-630 Features: ...
Article by bcason | 18 Feb 2015 | 1 comment
This article sits in its original format (along with many others) at http://atmaworkflow.com/2014/10/24/primer-applying-custom-css-to-workflow-forms/ .  This should amount to a good starting point for using custom CSS code to style your Workflow ...
Article by africo | 30 Jan 2015 | 0 comments
The Workflow DateTimePicker component uses the Language definition from your Browser to determine the format of the 'Output Data' variable. Here is what Firefox could say: In this example, the DateTimePicker component will use ...
Article by bcason | 13 Nov 2014 | 0 comments
This article builds upon the following: https://www-secure.symantec.com/connect/videos/adding-custom-javascript-workflow-web-forms-video The 1st example shows how to strip HTML tags from a 'Multiline TextBox' component in the ...
Article by bcason | 13 Nov 2014 | 1 comment
ServiceDesk uses a 3rd party spell checker: https://www.karamasoft.com/ultimatespell/features.aspx One can reference multiple dictionaries with the following steps: 1) Download the updated Dictionaries from: ...
Article by bcason | 10 Nov 2014 | 0 comments
Symantec: Wood st, London UK Wed, 26 November, 2014 - 9:30 - 17:30 GMT In partnership with ...
Event by Richard_Combes | 23 Oct 2014 | 8 comments
This silent video shows the steps to add a basic URL POST SMS function to the Symantec Service Desk AD Password reset workflow. ...
Video by RufusS | 21 Oct 2014 | 0 comments
I have a workflow with an integration towards vmware sdk and when I select data types ( for Input data, Output data, For each loops, return type for script component and all other locations where a Type selection is needed) it takes from 50 sec ...
Idea by Mikael Ulvesjö | 21 Oct 2014 | 0 comments