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summary From the following Set SLA Editor dialog box: When you configure the component values for SLA Level ( Level ), use the value provided in the parenthesis of the ...
Blog Entry by kedar_k | 01 Jul 2015 | 0 comments
Technical Webinar Online Tue, 16 June, 2015 - 1:00 - 2:00 EDT NetX Connect - Remote ...
Event by NetX | 05 Jun 2015 | 4 comments
Code (Script) Component Sql Connection String Extractor Configure a Code (Script) Component as such: // Using namespace (one per ...
Blog Entry by bcason | 15 May 2015 | 0 comments
Creation of the exams for the solutions below Symantec ServiceDesk Workflow Solution Best Regards, André Florencio andre.florencio@wtrservices.com.br (Endpoint Management, 6.x, 7.0, 7.1, 7.5, 7.5, 7.6, 7.6, ...
Idea by André Florencio | 05 May 2015 | 0 comments
Recently, it was discovered that Workflow (and by association Servicedesk) has a SQL view that, in its original form, when accessed, takes unnecessary  time to complete.  The view in question is the “UserReferenceIDLookup” view, and is used when users ...
Download by BRING | 27 Mar 2015 | 2 comments
The intent of the attached query is to provide an alternative reporting mechanism for Year by Month aggregate Ticket activity. The Column legend is as follows:       ...
Blog Entry by bcason | 17 Mar 2015 | 0 comments
This project simplifies Workflow/ServiceDesk log file analysis per a given TimeSpan.   The Range Slider motif used in this project was plagiarized from: http://atmaworkflow.com/2014/11/26/input-range-sliders/#more-630 Features: ...
Article by bcason | 18 Feb 2015 | 1 comment
This article sits in its original format (along with many others) at http://atmaworkflow.com/2014/10/24/primer-applying-custom-css-to-workflow-forms/ .  This should amount to a good starting point for using custom CSS code to style your Workflow ...
Article by africo | 30 Jan 2015 | 0 comments
ServiceDesk uses a 3rd party spell checker: https://www.karamasoft.com/ultimatespell/features.aspx One can reference multiple dictionaries with the following steps: 1) Download the updated Dictionaries from: ...
Article by bcason | 10 Nov 2014 | 0 comments
I have a workflow with an integration towards vmware sdk and when I select data types ( for Input data, Output data, For each loops, return type for script component and all other locations where a Type selection is needed) it takes from 50 sec ...
Idea by Mikael Ulvesjö | 21 Oct 2014 | 0 comments