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Hello,
We have noticed that some of the interface features in SD do not always work as expected with IE 9 or 10. For example, when viewing a list of tickets, it ...
This issue has been solved
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Something I've always found a bit odd is that the Advanced Incident form goes to the trouble of querying the SMP CMDB to get its information on the users phone ...
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We are just about to implement ServiceDesk 7.5 and are still using 6.. One of our problems we have always had is seperating our Facilities department tickets from our ...
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Hello,
We have a Symantec Partner coming to install our ServiceDesk 7.5 system. We are users of the ServiceDesk 7.1 SP2 version right now. We have been running ...
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Can anyone tell me where I can find the Recent Items web part so I can replace the Search KB web part with this on the Home page in ServiceDesk 7.5 MP1.
...
I noticed that this has not been added yet so in case anyone has questions about it, here it is.
In ServiceDesk 7.5 by default there are no permissions added to the Process View page when the incident is created.
It is required to set up the ...
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Hi All,
ServiceDesk has Organizations and Users can be added to one or more of them in a nice hierarchical structure as well as defining a primary organisation. ...
In ServiceDesk 7.5 (and MP1) the "CAB Review and Approval" task is assigned to the group defined as CAB. This includes both voting tasks and the "Approve Change Plan" task.
The "Approve Change Plan" task allows ...
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I know that ServiceDesk checks the SMP for valid ServiceDesk licensing on a regular basis. How regularly?
I'm trying to understand the impact on ServiceDesk ...
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Hi Support,
Is it possible to change Altiris Service Desk ticketing number pattern need to be changed.
If this is pre 7.5, where the If this is pre 7.5, ...