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I need a solution Hi I have an odd issue. As I have been implementing servicedesk so I have been adding custom data fileds using the generator. I did this fine with Incident ...
Forum Discussion by smassie | 22 May 2015 | 0 comments
The goal of this article. To give an overview on how reset Password project works, what are the prerequisites for it to work properly and what does the process look like from the user/technician/administrator side. The goal is not to give an ...
Article by toomas | 21 May 2015 | 0 comments
The goal of this article. To give an overview on how Request Access to Network Share project works, what are the prerequisites for it to work properly and what does the process look like from the user/technician/administrator side. The goal is ...
Article by toomas | 21 May 2015 | 0 comments
I need a solution We had some issues with tickets not applying an SLA. The tickets are now in a closed status, but I would like to find a way to update the ticket and add a completed ...
Forum Discussion by StevenB. | 21 May 2015 | 1 comment
I need a solution Hello Are there any videos on how to configure the Service Desk 7.5 platform? Thank you in advance 1 ...
This issue has been solved
Forum Discussion by efyuze | 20 May 2015 | 2 comments
I need a solution We have a customized form we use for reassigning subtasks. We are having issues with someone typing in the name of the user/group to reassign, then hitting enter; ...
This issue has been solved
Forum Discussion by StevenB. | 11 May 2015 | 3 comments
Creation of the exams for the solutions below Symantec ServiceDesk Workflow Solution Best Regards, André Florencio andre.florencio@wtrservices.com.br (Endpoint Management, 6.x, 7.0, 7.1, 7.x, 7.5, 7.5, 7.6, ...
Idea by André Florencio | 05 May 2015 | 0 comments
I need a solution Hi All, Wondering if anyone had a custom report that provides the following: -Cases open this month -Cases closed this month -Cases that missed SLAs ...
Forum Discussion by KSchmeck | 05 May 2015 | 4 comments
Ruleset executed is defined as a Process Message in the History. However, this contains a lot of unneeded information which would be nice to exclude from the History using the Filter.  If we exclude all Process Message, we also exclude too much, ...
Idea by Kelly VG | 22 Apr 2015 | 0 comments
I need a solution Hi Guys! Is SLA per technician or group posible? If NO, why? If YES, how? Thanks! An SLA normally gets set on a An SLA normally gets set on a ticket ...
Forum Discussion by Marilou | 22 Apr 2015 | 1 comment