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I need a solution I am looking for the ability to search for incidents not just on their title, description, process number but every field in the database e.g. Assigned queue, Status, ...
Forum Discussion by smassie | 08 Feb 2016 | 0 comments
The EnsembleMenuSelect component is used in the SD.Feeder.TechnicianIncidentForms project that ships with ServiceDesk. The component can reference any Hierarchy Tree, the attached sample projects reference 'Incident Management'. The Hierarchy ...
Article by bcason | 01 Feb 2016 | 0 comments
Hey all,  First time posting here on the forums but I've used you all many times to create wonderful things.  A few years back I wrote a quick project to make searching much easier in our environment and though it hasn't been updated in ...
Download by wwarren | 01 Feb 2016 | 0 comments
ServiceDesk Forms use the EnsembleMenuSelect Component to represent Hierarchy Data, for example: This example shows a manageable list; If your data is less than manageable, you can use the following technique to "bubble" list items ...
Article by bcason | 16 Nov 2015 | 0 comments
I need a solution Hello, I have an inquiry and I need a solution please. after setting up the servicedesk should the SD.Email.Monitor be installed by default or should i add it ...
Forum Discussion by ahmed.hewady | 09 Nov 2015 | 4 comments
Original article is posted  here . Using placeholders in HTML forms is simple enough, but when building Workflow forms, the “placeholder” attribute is not made available to us in the designer. Using a javascript body onload event, we have a ...
Article by africo | 01 Oct 2015 | 0 comments
Original article is posted  here . Buried in this process are way too many static values. Don’t judge my sprawling process. I was still finding my sea legs. When I first started developing Workflows, especially processes that ...
Article by africo | 01 Oct 2015 | 0 comments
Original article is posted  here . While the Workflow Form Builder component has options for “processing” messages, I needed more flexibility with dynamic data.  The standard “Processing Message” field at the form level is a static text box: ...
Article by africo | 01 Oct 2015 | 0 comments
Original article is posted  here . A while ago I had a Workflow process, in which I used a form, on which I had a group of CheckBoxes.  The business process for the workflow demands that out of the 5 CheckBoxes, only one may be selected. ...
Article by africo | 01 Oct 2015 | 0 comments
After I gained a bit of experience with Workflow, I began to attempt to tackle more complex processes.  While developing these, I ended up with a sprawling mess of a canvas, duplicate evaluations and actions, and path lines jumping all over the place and ...
Article by africo | 01 Oct 2015 | 5 comments