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I need a solution Hello all, I was curious if there are language packs for ServiceDesk 7.5 SP1. The majority of our users are in English, but we are recently pushing our ...
Forum Discussion by StevenB. | 01 Sep 2015 | 3 comments
I need a solution I've been asked to set up SLA email warning notifications for tickets that come into a particular group that are High priority. I have it working roughly, except ...
Forum Discussion by bleggett | 06 Aug 2015 | 8 comments
I need a solution So I am led to believe dialogue components can have message listeners enabled on them which means you can send messages to the component to get it to do something, ...
Forum Discussion by smassie | 21 Jul 2015 | 1 comment
I need a solution Hi All, I am trying to set up the email notification for SLA warnings. I have set the process automation settings and added SLA targets etc. however when the ...
This issue has been solved
Forum Discussion by ABrain | 13 Jul 2015 | 4 comments
I need a solution Hi. I need show in the dashboard, the queues that I belong to, and tickets without owner.   Actually the technician take the ownership of the ticket removing ...
Forum Discussion by Claudio_Escobar | 09 Jul 2015 | 0 comments
I need a solution Hi Guys!!! Is there a document to know what ITIL version does SD 7.5 and 7.6 use? Thanks in advance! Hi Marilou The main processes Hi Marilou ...
Forum Discussion by Marilou | 01 Jul 2015 | 5 comments
I need a solution I'm trying to send a change request to workflow using the rules in 7.5 SP1 and I'm getting a 'failed to verify SessionID' when this runs. The ...
Forum Discussion by smassie | 18 Jun 2015 | 1 comment
Technical Webinar Online Tue, 16 June, 2015 - 1:00 - 2:00 EDT NetX Connect - Remote ...
Event by NetX | 05 Jun 2015 | 4 comments
I need a solution Hi, I have a problem with incoming e-mail creates incidents without a contact and gets stuck with status Awaiting Response. This happens with newly created ...
Forum Discussion by Callander | 02 Jun 2015 | 1 comment
I need a solution I need to create an incident based on a monitor alert without emailing the alert to the service desk. Since you aren't wanting to Since you aren't ...
Forum Discussion by RufusS | 26 May 2015 | 1 comment