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I need a solution I have verified that data mapping is correct. Whenever you set the impact and urgency, then press the "auto-calculate priority" link, the priority is always ...
Forum Discussion by Paul M Fannin | 19 Nov 2014 | 2 comments
I need a solution How do I set a Process status to closed after it has been completed 100%? I implemented the vendor request that Jason did: ...
Forum Discussion by RufusS | 13 Nov 2014 | 1 comment
The Workflow DateTimePicker component uses the Language definition from your Browser to determine the format of the 'Output Data' variable. Here is what Firefox could say: In this example, the DateTimePicker component will use ...
Article by bcason | 13 Nov 2014 | 0 comments
I need a solution We have one main ticket for "new employee" with subtasks to create all the various accounts the new employee will need.  Is there some way to auto-close the ...
Forum Discussion by mclpgfh | 13 Nov 2014 | 1 comment
This article builds upon the following: https://www-secure.symantec.com/connect/videos/adding-custom-javascript-workflow-web-forms-video The 1st example shows how to strip HTML tags from a 'Multiline TextBox' component in the ...
Article by bcason | 13 Nov 2014 | 1 comment
ServiceDesk uses a 3rd party spell checker: https://www.karamasoft.com/ultimatespell/features.aspx One can reference multiple dictionaries with the following steps: 1) Download the updated Dictionaries from: ...
Article by bcason | 10 Nov 2014 | 0 comments
I need a solution Hi everybody I have a question. I have this query SELECT [TaskHistoryID] ,[Name] ,[Description] ,[CreateDate] ,[CompleteDate] ...
This issue has been solved
Forum Discussion by mariomendez83 | 04 Nov 2014 | 4 comments
Please add a function in ServiceDesk that allows the system to figure out which code it has a problem with and sanatize it.  Most of our end-users have no idea what this error refers to.  Most users copy/paste some form of text into the ticket ...
Idea by Justin Dybedahl | 03 Nov 2014 | 5 comments
I need a solution I have followed Jason's video's on how to create a custom service request in workflow. The service request is successfully created, when viewed it will ...
This issue has been solved
Forum Discussion by RufusS | 31 Oct 2014 | 1 comment
I need a solution Does any one know how to add a field to the technician resolve form? I can't seem to find anything in the work flow manager. I'm Using Service Desk 7.5 ...
This issue has been solved
Forum Discussion by RufusS | 30 Oct 2014 | 2 comments