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Creation of the exams for the solutions below Symantec ServiceDesk Workflow Solution Best Regards, André Florencio andre.florencio@wtrservices.com.br (Endpoint Management, 6.x, 7.0, 7.1, 7.5, 7.5, 7.6, 7.6, ...
Idea by André Florencio | 05 May 2015 | 0 comments
Ruleset executed is defined as a Process Message in the History. However, this contains a lot of unneeded information which would be nice to exclude from the History using the Filter.  If we exclude all Process Message, we also exclude too much, ...
Idea by Kelly VG | 22 Apr 2015 | 0 comments
When creating email templates and rules, you use a drop down to choose what you want to include such as processID, AffectedUser, etc. Parsing the "affecteduser" option to use their first name only would be more personalized and give the user a ...
Idea by KSchmeck | 15 Apr 2015 | 0 comments
The login for the processmanager portal is very... blank. There is far too much whitespace to make it look like a professional support portal. We are able to edit the layout.css file but its very arduous. If there was some sort of designer tool to ...
Idea by KSchmeck | 24 Mar 2015 | 0 comments
Problem:  The body text of an Incident ticket does not format.  As a result, the text is difficult to read and comprehend. Suggested Solution:  Insert a WYSIWYG, like the one I am typing with presently. (Endpoint Management, 7.5, ServiceDesk, ...
Idea by Soapman | 25 Feb 2015 | 0 comments
I would like to see a condition for "if commenter is owner".  I want to send email notification to the ticket owner if a comment is added, but not if the owner is the one adding the comment. (Endpoint Management, 7.5, ServiceDesk, ...
Idea by mclpgfh | 30 Dec 2014 | 0 comments
There are only a set number of Fields that can be mapped across in an AD Sync. Would it be possbile to extend this to have more Fields, either on a case by case basis or hardcoded like now? AD Sync EmployeeNumber.png ...
Idea by AlexHedley | 16 Dec 2014 | 1 comment
Please add a function in ServiceDesk that allows the system to figure out which code it has a problem with and sanatize it.  Most of our end-users have no idea what this error refers to.  Most users copy/paste some form of text into the ticket ...
Idea by Justin Dybedahl | 03 Nov 2014 | 5 comments
I have a workflow with an integration towards vmware sdk and when I select data types ( for Input data, Output data, For each loops, return type for script component and all other locations where a Type selection is needed) it takes from 50 sec ...
Idea by Mikael Ulvesjö | 21 Oct 2014 | 0 comments
Currently used calendar, doesn´t gave possibility to build up new calendar with restricted events in it. In our case we would like create own calendar where sd workers could put their holidays. Current calendar gaves possibility to make own ...
Idea by Archie100 | 21 Oct 2014 | 0 comments