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I need a solution Hi, I changed the name of the group "Support" on "Support_old" and when I try to login on ProcessManager error "Server Error in ...
This issue has been solved
Forum Discussion by Olga Kachalova | 15 Aug 2014 | 2 comments
I need a solution Is there any way to limit an end user that is using the "Basic" Incident Management page to view their IM ticket to have visibility to only some items in the ...
Forum Discussion by matzebru | 11 Aug 2014 | 8 comments
I need a solution All, Here is the scenario:  Two Domains (A & B) Domain A is where all of the Symantec Products are managed and housed (ServiceDesk, SMP, & such) ...
Forum Discussion by phoward74 | 07 Aug 2014 | 2 comments
I need a solution I want to rename an Incident Type in ServiceDesk, but since you cannot rename it, I would have to add a new one and delete the old one.  Can I directly update the ...
Forum Discussion by mclpgfh | 05 Aug 2014 | 1 comment
I need a solution Hello I am currently on ServiceDesk 7.5 MP1 and I am wondering if it's possible to setup an automation rule to email the assignee of a subtask when the ...
Forum Discussion by Aaron@TH | 30 Jul 2014 | 1 comment
I need a solution We are having an issue with Active Directory users logging onto SOME PC's .  From certain PC's, logon attempts result in the error "Invalid ...
Forum Discussion by CathyPC | 30 Jul 2014 | 2 comments
I need a solution Hi Team I need to build a report completed by assigned subtasks tail but can not find how. I would appreciate some guidance from you I'm not exactly ...
Forum Discussion by nmatosg | 29 Jul 2014 | 1 comment
I do not need a solution (just sharing information) I tested the Add Comment function in 7.5 sp1 and realized it doesn’t work the same way as in 7.1.x. After reading this article I ...
Forum Discussion by Callander | 23 Jul 2014 | 1 comment
I need a solution Hi, I have trouble with error messages for a Data Event. I have created a ruleset for a Data Event. The Data Event is suppose to change a custom created data field ...
Forum Discussion by Callander | 23 Jul 2014 | 1 comment
I need a solution Hello, I am brand new to Service Desk.  I was wondering if there are other organizations out there that have need to assign multiple individuals to an incident, ...
Forum Discussion by mclpgfh | 21 Jul 2014 | 2 comments