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I need a solution I am seeing some unexpected behavior with how web parts display under my admin account.  I moved a web part to a different zone on the SD Incident View page, and after ...
Forum Discussion by mclpgfh | 24 Nov 2014 | 0 comments
I need a solution I have verified that data mapping is correct. Whenever you set the impact and urgency, then press the "auto-calculate priority" link, the priority is always ...
Forum Discussion by Paul M Fannin | 19 Nov 2014 | 4 comments
I need a solution How do I set a Process status to closed after it has been completed 100%? I implemented the vendor request that Jason did: ...
Forum Discussion by RufusS | 13 Nov 2014 | 1 comment
I need a solution We have one main ticket for "new employee" with subtasks to create all the various accounts the new employee will need.  Is there some way to auto-close the ...
Forum Discussion by mclpgfh | 13 Nov 2014 | 1 comment
I need a solution Hi everybody I have a question. I have this query SELECT [TaskHistoryID] ,[Name] ,[Description] ,[CreateDate] ,[CompleteDate] ...
This issue has been solved
Forum Discussion by mariomendez83 | 04 Nov 2014 | 4 comments
I need a solution I have followed Jason's video's on how to create a custom service request in workflow. The service request is successfully created, when viewed it will ...
This issue has been solved
Forum Discussion by RufusS | 31 Oct 2014 | 1 comment
I need a solution Does any one know how to add a field to the technician resolve form? I can't seem to find anything in the work flow manager. I'm Using Service Desk 7.5 ...
This issue has been solved
Forum Discussion by RufusS | 30 Oct 2014 | 2 comments
I need a solution If you click on the actual task name in the Process History section, it brings up a form with most of the links that show up under the Tasks and Actions section - ...
Forum Discussion by mclpgfh | 28 Oct 2014 | 8 comments
I need a solution Hi, I have a customer the operated in 8 different countries in 6 different time zones, each site has it's own IT and will be responsible to resolve incidents ...
Forum Discussion by RufusS | 27 Oct 2014 | 0 comments
I need a solution With ServiceDesk 7.5 SP1, is it possible to remove the "Filter" option located in the top right corner of the Comments and Process History web parts?   ...
This issue has been solved
Forum Discussion by matzebru | 20 Oct 2014 | 2 comments