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I need a solution Hi All, Please can someone help me to solve this. I am new to the workflow solution and have not had much practice. I am lookig for a simple way to automatically ...
Forum Discussion by ABrain | 29 Jan 2016 | 7 comments
I do not need a solution (just sharing information) Does anyone know of a way to disable or remove the Windows authentication from custom forms? We have a mixed environment with a ...
Forum Discussion by jpellet2 | 26 Jan 2016 | 4 comments
I need a solution Can someone please confirm what the minimum version the user need to user ServiceDesk? I have read some places its only IE 10 and above and other its 7/8/9 ...
This issue has been solved
Forum Discussion by Michael19 | 21 Jan 2016 | 2 comments
I need a solution Good morning everyone, For some time our tech staff have been reporting issues with the following: During the creation of a ticket, if a user does not complete ...
Forum Discussion by resendesw | 19 Jan 2016 | 2 comments
I need a solution HI Team,   I am new to Altris Service desk, I would like implement connector to access Altris ServiceDESk(7.5)  using Service Desk API via JAVA. Then I like ...
Forum Discussion by Govind83 | 05 Jan 2016 | 7 comments
I need a solution Hello, I have an inquiry and I need a solution please. after setting up the servicedesk should the SD.Email.Monitor be installed by default or should i add it ...
Forum Discussion by ahmed.hewady | 09 Nov 2015 | 4 comments
I need a solution I have a question regarding permissions on knowledge base articles. I have created several Article Root Categories so that each team that uses ServiceDesk can maintain ...
Forum Discussion by bleggett | 05 Nov 2015 | 0 comments
I need a solution Hi, guys! I need reset the SLA when the ticket of Incident is reassigned to a new queue. It is my first time with ServiceDesk 7.5. We have any nivels SLA ...
This issue has been solved
Forum Discussion by melina.pereira | 21 Sep 2015 | 1 comment
I need a solution Hello, I have a custom form in ServiceDesk which can Resolve a ticket.  When the status field in this custom form is set to Resolved and the form is save it ...
Forum Discussion by nande1965 | 15 Sep 2015 | 2 comments
I need a solution Hello all, I was curious if there are language packs for ServiceDesk 7.5 SP1. The majority of our users are in English, but we are recently pushing our ...
This issue has been solved
Forum Discussion by StevenB. | 01 Sep 2015 | 4 comments