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One of the biggest pain points of ServiceDesk is the amount of time it takes to query NS for the user location and department.  Why not populate this information in the user data within ServiceDesk itself and query NS while the ticket is being generated ...
Idea by Justin Dybedahl | 22 Apr 2014 | 2 comments
I need a solution I need to pull all of the documents from a process and send them in byte array format to an external web service for another product.   I'm able to pull the ...
This issue has been solved
Forum Discussion by Justin Dybedahl | 26 Mar 2014 | 4 comments
There is already a UsingChangeManagement variable under ServiceDesk Application Settings.    Why wouldn't these be disabled if using that?   Shouldn't there also be a UsingProblemManagement?   I know I can always uninstall both Change/Problem ...
Idea by Justin Dybedahl | 14 Feb 2014 | 0 comments
Please implement sorting of the Assignments dropdown on the Technician Feeder for 7.5 SP1+.   I have no problem adding the simple sort collection component to the feeder but I would think that this should come by default out of the box.   I've ...
Idea by Justin Dybedahl | 13 Feb 2014 | 2 comments
This workflow and automation rule is designed to fix the assignment of owner permissions to the incident.  Credit goes to THarris for coming ultimately coming up with the fix.  Keep in mind that this is not supported.   Steps to implement: 1. ...
Download by Justin Dybedahl | 17 Sep 2013 | 2 comments
Out of the box, ServiceDesk 7.5 MP1 does not include the ability to look at an incident and quickly determine how many times it has changed hands.   This information is useful to determine where the breakdown in the handling process happened and possibly ...
Download by Justin Dybedahl | 12 Sep 2013 | 0 comments
Add Ability to grant ticket access to specific permission within ruleset (Endpoint Management, 7.5, ServiceDesk, Features) () Add Ability to grant ticket access to specific permission within ruleset (permissiongrant.png) ...
Idea by Justin Dybedahl | 01 Aug 2013 | 0 comments
Add the ability to set default filter options for the mobile add process comment webpart.  This is available in the non-mobile webpart.   I would like this feature so that I can filter out the ruleset execution messages on the mobile page.   ...
Idea by Justin Dybedahl | 18 Jul 2013 | 0 comments
Would like a mobile web part created for finding a ticket.  Something like this existing web part:   .   I'd really like to see more mobile functionality added to this system too. (Endpoint Management, 7.5, ServiceDesk, ...
Idea by Justin Dybedahl | 16 Jul 2013 | 0 comments
I'd like to see the send survey rule in the OnResolutionVerified ruleset use the SurveyPercentage application property. (Endpoint Management, 7.5, ServiceDesk, Configuring) () I'd like to see the send survey rule in the ...
Idea by Justin Dybedahl | 16 Jul 2013 | 0 comments