Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Search

Search results

Out of the box, ServiceDesk did not provide me the ability to create a link with the email rulesets that took the end-user directly to the IM survey task.  I decided that it was best to go back to the way I did it in 7.1 and include it in the ...
Download by Justin Dybedahl | 08 Dec 2014 | 0 comments
Please add a function in ServiceDesk that allows the system to figure out which code it has a problem with and sanatize it.  Most of our end-users have no idea what this error refers to.  Most users copy/paste some form of text into the ticket ...
Idea by Justin Dybedahl | 03 Nov 2014 | 5 comments
I need a solution Is there a way in a workflow for one to pull the last comment (or comments in general) on a ServiceDesk incident? 1 ...
This issue has been solved
Forum Discussion by Justin Dybedahl | 24 Sep 2014 | 2 comments
One of the biggest pain points of ServiceDesk is the amount of time it takes to query NS for the user location and department.  Why not populate this information in the user data within ServiceDesk itself and query NS while the ticket is being generated ...
Idea by Justin Dybedahl | 22 Apr 2014 | 2 comments
I need a solution I need to pull all of the documents from a process and send them in byte array format to an external web service for another product.   I'm able to pull the ...
This issue has been solved
Forum Discussion by Justin Dybedahl | 26 Mar 2014 | 4 comments
There is already a UsingChangeManagement variable under ServiceDesk Application Settings.    Why wouldn't these be disabled if using that?   Shouldn't there also be a UsingProblemManagement?   I know I can always uninstall both Change/Problem ...
Idea by Justin Dybedahl | 14 Feb 2014 | 0 comments
Please implement sorting of the Assignments dropdown on the Technician Feeder for 7.5 SP1+.   I have no problem adding the simple sort collection component to the feeder but I would think that this should come by default out of the box.   I've ...
Idea by Justin Dybedahl | 13 Feb 2014 | 2 comments
This workflow and automation rule is designed to fix the assignment of owner permissions to the incident.  Credit goes to THarris for coming ultimately coming up with the fix.  Keep in mind that this is not supported. Steps to implement: 1. ...
Download by Justin Dybedahl | 17 Sep 2013 | 2 comments
Out of the box, ServiceDesk 7.5 MP1 does not include the ability to look at an incident and quickly determine how many times it has changed hands.   This information is useful to determine where the breakdown in the handling process happened and possibly ...
Download by Justin Dybedahl | 12 Sep 2013 | 0 comments
Add Ability to grant ticket access to specific permission within ruleset (Endpoint Management, 7.5, ServiceDesk, Features) () Add Ability to grant ticket access to specific permission within ruleset (permissiongrant.png) ...
Idea by Justin Dybedahl | 01 Aug 2013 | 0 comments