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I need a solution HI Gurus, Some try to do this ? The main steps that I guess are Classification match approval matrix ?  place ticket on hold. Query external ...
Forum Discussion by seralar | 27 Dec 2013 | 1 comment
I need a solution Hi Gurus, I reviewed the documentation but I didnt find any related. Someone Knows the answer? Someone Knows the answer? Theoretically - as much as ...
Forum Discussion by seralar | 02 Dec 2013 | 2 comments
I need a solution How can I do to notify any Change Management SLA is late?  Any comment ? Any comment ? (Endpoint Management, 7.5, ServiceDesk, Not Applicable) () ...
Forum Discussion by seralar | 21 Oct 2013 | 1 comment
I need a solution Hi Gurus, the Assigned Worker can't add comments to the ticket. The log show "You do not have permission to add a comment to this process." ...
Forum Discussion by seralar | 13 Sep 2013 | 5 comments
I need a solution Hi Gurus, I am on migration/upgrade process to servicedesk 7.5 MP1, but I am getting a error with Rulesets     Error,Friday, September 06, 2013 ...
This issue has been solved
Forum Discussion by seralar | 06 Sep 2013 | 4 comments
I need a solution Hi Gurus,   Can I use diferent Prority Matrix values to incident, Change and Problem Management?   Regards That Impact/Urgency matrix That ...
Forum Discussion by seralar | 04 Sep 2013 | 3 comments
I need a solution Hi Gurus,   I am making a servicedesk testing environment with data from production. I am using a processmanager database backup from production environment. I ...
This issue has been solved
Forum Discussion by seralar | 29 Aug 2013 | 5 comments
I need a solution Hi Gurus,   When I am installing workflow Server and Portal phase I got this error   Symantec Workflow Solution Setup started at 8/28/2013 4:02:11 PM ...
This issue has been solved
Forum Discussion by seralar | 28 Aug 2013 | 1 comment
I need a solution Hi Gurus, How I can make a Servicedesk Testing enviroment with data from production enviroment?   Regards Well the only way I'm aware Well ...
Forum Discussion by seralar | 14 Aug 2013 | 3 comments
I need a solution Hi Gurus, w have servicedesk 7.5 in place with a lot of customizations ( slas, languaje, incidents ruleset, etc). which settings I need to uncheck to keep these ...
Forum Discussion by seralar | 19 Jul 2013 | 9 comments