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In ServiceDesk 7.5 you have the ability to create incidents for yourself or any other user in the system. Once an incident is created the user who the incident is created for is called the Affected User. Problem Once an incident is created there ...
Article by TGiles | 27 Aug 2013 | 4 comments
ServiceDesk has the ability to process email messages and automatically generate incidents for technicians to work. This is very helpful in allowing end-users the ability to quickly send an email documenting a problem, and have a trouble ticket ...
Article by TGiles | 26 Jul 2013 | 12 comments
  This is a how to video on using the Rulesets & Email templates import / export project for ServiceDesk 7.5. This allows you to import & export your Change & ...
Video by TGiles | 24 May 2013 | 1 comment
This is a tool to assist you in closing orphaned tasks and processes in ServiceDesk & Workflow 7.5.  It does not delete any entries from your database. This process will simply complete any active tasks and close the associated process. It properly ...
Download by TGiles | 07 Mar 2013 | 22 comments