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I need a solution Is there any way to include the group or queue that a ticket is assigned to when the OnTicketAssigned ruleset is triggered?  Similar to the OnOwnershipChanged ruleset, ...
This issue has been solved
Forum Discussion by etk1131 | 12 Sep 2013 | 2 comments
We have support teams that have work business hours than our Level 1/2 Helpdesk teams.  As it stands now, ServiceDesk won't allow me to apply different business hours to the same SLA level.  There should be a way to apply a different set of business ...
Idea by etk1131 | 10 Sep 2013 | 0 comments
I need a solution We have business units that have different business hours than, say, our Level 1 Helpdesk team.  As it stands now, ServiceDesk won't allow me to apply different ...
Forum Discussion by etk1131 | 19 Aug 2013 | 1 comment
I need a solution Hi again, Since my last post regarding how to get custom data into the SD.CustomerSurvey project, I have created a new integration (User Defined with DB mapping) ...
This issue has been solved
Forum Discussion by etk1131 | 02 Aug 2013 | 4 comments
I need a solution Having an issue where the lease isn't being broken by the technician closing the Process View Page after assigning or reassigning a ticket.  The only way it seems ...
Forum Discussion by etk1131 | 30 Apr 2013 | 2 comments
I need a solution Hi again, Not sure how or why, but now every time any of the technicians open an incident to view, or any other process for that matter, it hangs for quite a ...
Forum Discussion by etk1131 | 24 Apr 2013 | 5 comments
I need a solution Has anyone migrated KB articles and documents from SD 7.1 to 7.5 successfully?  I was able to insert the old data into the new database, and it can be seen from the KB ...
Forum Discussion by etk1131 | 18 Apr 2013 | 3 comments
I need a solution So I have this issue in ServiceDesk where we have lots of departments (900+).  In 7.1 you can follow instructions ( ...
This issue has been solved
Forum Discussion by etk1131 | 26 Feb 2013 | 5 comments