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I need a solution I have several users who are unable to use the "Click here to classify" menu under Safari 7.1 on Mac OS 10.9.5. They are also seeing the time worked boxes ...
Forum Discussion by michael.george | 18 Sep 2014 | 4 comments
I need a solution Does anyone have any experience actually submitting a SOAP request to the SD.IncidentManagementSimple service? I'm working a web form that uses PHP's SOAP ...
This issue has been solved
Forum Discussion by michael.george | 12 Sep 2014 | 10 comments
Intro In response to folks requesting it, this is my solution for getting around the use of the grid component in forms. Since IE 11 and the grid component don't get along well and some workstations may only have IE 11, or have it set as the ...
Article by michael.george | 11 Mar 2014 | 4 comments
I need a solution I have a rule running for "On Any SLA Missed" that appears to have run on several closed tickets yesterday. In the process history, it has an entry clearly ...
This issue has been solved
Forum Discussion by michael.george | 25 Sep 2013 | 6 comments
I need a solution Ran into something yesterday and I would like someone to confirm it, if possible. It's pretty rare that an incident is reopened around here, but one was reopened ...
This issue has been solved
Forum Discussion by michael.george | 02 Jul 2013 | 3 comments
I think it would be nice to have the resolve incident dialog give a warning or confirmation if an incident has open subtasks. If you wanted to make it even cleaner, it could only give the confirmation dialog if the open subtasks are not assigned to the ...
Idea by michael.george | 02 Apr 2013 | 3 comments
I need a solution SD 7.5. I have a rule in place in for OnIncidentReceived that is checking [Request Channel][Is Specific Channel(TechnicianPage)]. When this rule is run, it always ...
Forum Discussion by michael.george | 09 Jan 2013 | 3 comments