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Current behavior: It is no Ticket creation date in the Ticket Overview   Expected behavior: All relevant ticket information should be displayed on a Ticket Overview   Reasoning: It is a import Ticket Information I agree! ...
Idea by csmp | 17 Apr 2013 | 2 comments
Current behavior: There are all included with the ticket search text displayed There also appear already all closed tickets   Expected behavior: It only makes sense to have all the closing show tickets   Reasoning: Only ...
Idea by csmp | 12 Apr 2013 | 0 comments
Current behavior: It is not possible to define following Parameters in the automation Rules: Set Classification Set Type Set Ticket Status Set Close Code Set Description Set Title   Expected behavior: All ...
Idea by csmp | 25 Mar 2013 | 1 comment
Current behavior: It is not possible to send a e-mail to external address. There are only contacts from the Service Desk allowed.   Expected behavior: Any valid e-mail address should be accepted and not just from the contacts list   ...
Idea by csmp | 19 Mar 2013 | 2 comments
Current behavior: When using the variables ${submitter} and ${contact} in the text body, the email address of the corresponding contact is being displayed when the email is sent.   Expected behavior: I would like to see the Submitter and ...
Idea by csmp | 18 Mar 2013 | 0 comments