I need a solution
Something I've always found a bit odd is that the Advanced Incident form goes to the trouble of querying the SMP CMDB to get its information on the users phone ...
I need a solution
Hi All,
ServiceDesk has Organizations and Users can be added to one or more of them in a nice hierarchical structure as well as defining a primary organisation. ...
In ServiceDesk 7.5 (and MP1) the "CAB Review and Approval" task is assigned to the group defined as CAB. This includes both voting tasks and the "Approve Change Plan" task.
The "Approve Change Plan" task allows ...
I need a solution
I know that ServiceDesk checks the SMP for valid ServiceDesk licensing on a regular basis. How regularly?
I'm trying to understand the impact on ServiceDesk ...
I need a solution
Hi All,
We have 559 Location defined in the SMP which get picked up by ServiceDesk and shown in various feeder forms.
Due to how these location resources are ...
This issue has been solved
I need a solution
ServiceDesk 7.5 MP1 includes the much needed ability to define an implementation date and TIME for CM. I notice however that the Ticket Overview for the CM process ...
This issue has been solved
I do not need a solution (just sharing information)
Just sharing some information for early adopters - when upgrading from SD 7.5 to SD 7.5 MP1 I recieved a big red message "The ...
I need a solution
Hi All,
I'd like to give a group the rights to rate a set of KB articles. I have found that for an individual article if I edit the header for that article I ...
I need a solution
I see there a number of discussions on this forum about printing incident detail. Although incidents to have a "Print" link near the top of the form this ...
Currently, if a CAB Vote is initiated there is no way to abort the vote and start a new one. The change would need to be canceled and a new change ticket created.
The suggested improvement would be to add a task to reset the CAB voting and ...