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Create somewhere to subscribe to a known issues notification where you will be notified with known issues if it is a product you have or want to be notified about.  Right now, it takes so much time to search for the issue, call into support, hope they ...
Idea by jobby | 28 Mar 2013 | 2 comments
Currently there is nothing to line the conditions in routing rules to the edit and delete buttons.  If you have a lot of conditions, and need to delete one you are currently left guessing which one lines up with what, changing the dialog box to a ...
Idea by jobby | 20 Mar 2013 | 0 comments
Instead of coming up with "Started" when doing a manual AD sync, why not bring up the status (allowing it to be closed of course).  It would save a couple of clicks. (Endpoint Management, 7.5, ServiceDesk, Evaluating, Features, ...
Idea by jobby | 20 Mar 2013 | 0 comments
I need a solution Is there a way in ServiceDesk 7.5 to change the CMDB lookup from being the e-mail address to username?  Being a manufacturing company, not every person has an e-mail ...
Forum Discussion by jobby | 06 Mar 2013 | 3 comments