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I need a solution Does any one out there happen to have the steps needed to include the links to the Incident Numbers (reportprocessid) for a custom report.  Example...In ServiceDesk, ...
Forum Discussion by LDAY | 01 Nov 2013 | 9 comments
I need a solution Can anyone tell me where I can find the Recent Items web part so I can replace the Search KB web part with this on the Home page in ServiceDesk 7.5 MP1.   ...
Forum Discussion by LDAY | 13 Jun 2013 | 2 comments
I need a solution I am trying to build a report, in report designer or SQL, to track how long a ticket stays in a queue....I.E. Group Handle Time report.  However I cannot find any ...
Forum Discussion by LDAY | 29 Apr 2013 | 10 comments
In ServiceDesk 7.5 when a user submits a ticket via the Simple Incident form, the RequiredResolutionDateTime (field in database table ImIncidentTicket) gets populated regardless if the user check the Needed by Date box.  From what I can tell the field on ...
Idea by LDAY | 25 Apr 2013 | 2 comments
I need a solution I have a user who accidently deleted the process permissions web part from the right hand side of the incident view page.  Is there any way to get this back on the ...
Forum Discussion by LDAY | 19 Apr 2013 | 4 comments
I need a solution I have been trying to figure out a way to create a report in SD 7.5 report designer that will show me the list of groups that have membewrs assigned to them and also ...
Forum Discussion by LDAY | 15 Feb 2013 | 2 comments
I need a solution The managers in my DEV department want to have the following set up...4 groups, DEVQ, DEV 1, DEV 2, and DEV 3.  There are two managers and they both want to be in the ...
Forum Discussion by LDAY | 21 Jan 2013 | 6 comments