Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Search

Search results

I need a solution Is there a way to default the announcements to not scrole?  Right now, we create a KB article, which can scroll for users in an announcement section.  There is a ...
Forum Discussion by Schtewart | 24 Sep 2013 | 1 comment
I need a solution  We are having problems when opening up existing incidents in ServiceDesk.  The error is:  License check failed for this request. Either you do not have ...
Forum Discussion by Schtewart | 09 Sep 2013 | 4 comments
I need a solution Is there any formal Symantec training classes available for ServiceDesk 7.5 (beyond the video and support documents)?  Everything I see listed for training classes is ...
Forum Discussion by Schtewart | 05 Sep 2013 | 1 comment
I need a solution I'm not able to import articles with pictures into the Knowlege Base in ServiceDesk.  Is this possible?  For example, we have a lot of Word documents that have ...
Forum Discussion by Schtewart | 05 Sep 2013 | 1 comment
I need a solution Is there an easy way to copy all of my existing reports in ServiceDesk?  I see how to do each report individually, but it would take a while to copy into a backup ...
This issue has been solved
Forum Discussion by Schtewart | 05 Sep 2013 | 2 comments
I need a solution Is there any sort of guide that lists what the Report Designer fields are, in the reports of ServiceDesk 7.5?  I'm seeing some reports that might be useful (that ...
Forum Discussion by Schtewart | 05 Sep 2013 | 1 comment
I need a solution Is there a way to create a simple report with the "resolved by" field?  The Closed by Owner report is close, but sometimes technicians close reports that are ...
Forum Discussion by Schtewart | 05 Sep 2013 | 4 comments