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I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 2 comments
I need a solution Hi, I need to create a Workflow similar to Incident Management in which I have to create. 1 A form which will create a ticket but should assign a custom ...
Forum Discussion by hussainshah | 11 Apr 2014 | 1 comment
I need a solution Dear All, I have been trying to work out how to set up cube reporting in SD 7.5 because I know that there is the IT Analytics ServiceDesk Pack 7.5 and there is a ...
Forum Discussion by QuietLeni | 11 Apr 2014 | 0 comments
Dear Symantec, I have been reading the "ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide" at the URL below and in it, it starts talking about "ServiceDesk", but then keeps mentioning "Symantec Endpoint ...
Idea by QuietLeni | 04 Apr 2014 | 3 comments
I need a solution We found that the selected item fields for Location, Department and Equipment are not cleared if the primary user is changed prior to submitting an incident. ...
Forum Discussion by Dan B | 31 Mar 2014 | 1 comment
Dear All, I have been working with the Service Catalog Request Template and I noticed something very strange. Every time you go into the tasks of a derived project, it would require you to Authenticate/Login, whether or not you have just come from ...
Download by QuietLeni | 31 Mar 2014 | 0 comments
This video gives you a demonstartion on using the Cloud SymHelp. Cloud SymHelp is a one-stop shop for all the IT Management Suite (ITMS) documentation. All the latest ...
Video by Sayee Jadhav | 28 Mar 2014 | 0 comments
I need a solution I am hoping someone here can help as this is a somewhat urgent issue.   We went live with SD 7.5 last week. We built a custom workflow that sends our ...
Forum Discussion by MathieuVautour | 27 Mar 2014 | 1 comment
I need a solution I need to pull all of the documents from a process and send them in byte array format to an external web service for another product.   I'm able to pull the ...
This issue has been solved
Forum Discussion by Justin Dybedahl | 26 Mar 2014 | 4 comments
We'd like the ability to have queues that are walled off from the rest of the system. For example, if we want a business unit to exist on the system but have it's own incident submission form, we need a way to not allow that queue to have ...
Idea by MPowers | 25 Mar 2014 | 0 comments