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I need a solution I have several users who are unable to use the "Click here to classify" menu under Safari 7.1 on Mac OS 10.9.5. They are also seeing the time worked boxes ...
Forum Discussion by michael.george | 18 Sep 2014 | 1 comment
I need a solution Does anybody know how to leverage a custom Data Mapping for routing Incidents Title to a Queue and a email's subject to specific classification. My goal is to ...
Forum Discussion by WDRAIN1 | 17 Sep 2014 | 5 comments
I need a solution Dear All, Does anyone know how to get Autologon working for ServiceDesk 7.5? I am using SD 7.5.3001.62 and I logon using an AD account that has been imported into ...
This issue has been solved
Forum Discussion by QuietLeni | 16 Sep 2014 | 10 comments
Dear Symantec, Thank you so much for the really useful document which describes the long list of "Point fixes For ServiceDesk 7.5 SP1": http://www.symantec.com/docs/TECH212326 The thing is, I recently applied a load of the point ...
Idea by QuietLeni | 16 Sep 2014 | 0 comments
I need a solution Does anyone have any experience actually submitting a SOAP request to the SD.IncidentManagementSimple service? I'm working a web form that uses PHP's SOAP ...
Forum Discussion by michael.george | 12 Sep 2014 | 10 comments
I need a solution Hello everyone!!  I'm working on a Service Desk POC for the first time. and when installing the Workflow Platform, I get the message  The workflow ...
Forum Discussion by haroldvm89 | 07 Sep 2014 | 6 comments
I need a solution Hi All, When we are working in the reporting system withing ServiceDesk 7.5, we are getting a red "Server not Responding whenever you attempt to export a ...
Forum Discussion by SwishMik | 05 Sep 2014 | 3 comments
When working in Workflow 7.1 (I haven't experienced this issue in 7.5 yet), there is an occasional issue which prevents me from saving, debugging, or publishing the project after changes have been made.   In the past, being unable to ...
Article by africo | 04 Sep 2014 | 0 comments
I need a solution In ServiceDesk, I have a group that I want to have access to certain tickets.  I have created a page which contains a report listing these tickets, and given the group ...
Forum Discussion by mclpgfh | 28 Aug 2014 | 3 comments
I need a solution Since the report generator in ServiceDesk is somewhat limited, I am experimenting with writing SQL queries in SSMS.  Is there a way to import these into ServiceDesk?  ...
Forum Discussion by mclpgfh | 27 Aug 2014 | 6 comments