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ServiceDesk 7.5 MP1 documentation
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Symantec™ ServiceDesk 7.5 MP1 ...
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We are currently on Helpdesk 6.x and have 50+ inboxes we're currently harvesting for emails to create incidents.
Does anyone have any way to do this ...
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I'm looking for a way to add a checkbox for the Advanced form in ServiceDesk 7.5 to assign to the current worker. I had this functionality in 7.1 and I know how ...
There has been mention of additional options in Rules and Templates to allow both more login and other fields to be included in the MP1 release
Does this include allowing Organisational Units to be leveraged in both Rules and Templates?
We ...
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HI Gurus,
When I test my Servicedesk e-mail monitoring I got a error.
Any ideas about that?
1 ...
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Hi All,
I'd like to give a group the rights to rate a set of KB articles. I have found that for an individual article if I edit the header for that article I ...
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Does anyone have any solutions for adding users to Organizations?
Department attribute is a single tier (end tier). Our organization is multi-tiered ...
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might as well make a new thread to ask.
When is it coming out?
What is in it?
How do we install it?
1 ...
This issue has been solved
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Hi Gurus,
Anybody knows How to do it ? Perhaps using sql script to load Servicedesk tables?
I am doing a incident management ruleset and I using several ...
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I see there a number of discussions on this forum about printing incident detail. Although incidents to have a "Print" link near the top of the form this ...