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I need a solution We have email monitoring setup and it automatically creates tickets from a traditional email with a subject and body.  We have a phone system that when the support ...
Forum Discussion by phoward74 | 18 Dec 2014 | 0 comments
There are only a set number of Fields that can be mapped across in an AD Sync. Would it be possbile to extend this to have more Fields, either on a case by case basis or hardcoded like now? AD Sync EmployeeNumber.png ...
Idea by AlexHedley | 16 Dec 2014 | 0 comments
I need a solution I have delete the Article List Display web part from our knowledge base page, but was meaning to delete a diffrent web part.  I have tryed having a look under web ...
This issue has been solved
Forum Discussion by Michael19 | 04 Nov 2014 | 3 comments
Please add a function in ServiceDesk that allows the system to figure out which code it has a problem with and sanatize it.  Most of our end-users have no idea what this error refers to.  Most users copy/paste some form of text into the ticket ...
Idea by Justin Dybedahl | 03 Nov 2014 | 5 comments
Symantec: Wood st, London UK Wed, 26 November, 2014 - 9:30 - 17:30 GMT In partnership with Symantec, ...
Event by Richard_Combes | 23 Oct 2014 | 8 comments
I have a workflow with an integration towards vmware sdk and when I select data types ( for Input data, Output data, For each loops, return type for script component and all other locations where a Type selection is needed) it takes from 50 sec to ...
Idea by Mikael Ulvesjö | 21 Oct 2014 | 0 comments
Currently used calendar, doesn´t gave possibility to build up new calendar with restricted events in it. In our case we would like create own calendar where sd workers could put their holidays. Current calendar gaves possibility to make own ...
Idea by Archie100 | 21 Oct 2014 | 0 comments
I need a solution Is there a way in a workflow for one to pull the last comment (or comments in general) on a ServiceDesk incident? 1 ...
This issue has been solved
Forum Discussion by Justin Dybedahl | 24 Sep 2014 | 2 comments
I need a solution Hello everyone!!  I'm working on a Service Desk POC for the first time. and when installing the Workflow Platform, I get the message  The workflow ...
Forum Discussion by haroldvm89 | 07 Sep 2014 | 6 comments
Symantec, At the moment, if I want to make a choice list in Workflow, I can do it, but it is usual that a list of choices for a value can have spaces in it, "Process Started" and "Process Stopped" (so we can populate dropdowns), ...
Idea by QuietLeni | 11 Jul 2014 | 0 comments