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Problem:  The body text of an Incident ticket does not format.  As a result, the text is difficult to read and comprehend. Suggested Solution:  Insert a WYSIWYG, like the one I am typing with presently. (Endpoint Management, 7.5, ServiceDesk, ...
Idea by Soapman | 25 Feb 2015 | 0 comments
I need a solution We really like the Manage Incidents tab in SD 7.5, its a lot better than search on 7.1 as I've said before on the forums. What I wonder is if there's a way ...
This issue has been solved
Forum Discussion by jpellet2 | 23 Feb 2015 | 3 comments
I need a solution So we have different queues that technicians belong to which is standard.  The issue I've run into is that if a ticket makes it to an escalated queue for whatever ...
This issue has been solved
Forum Discussion by phoward74 | 22 Jan 2015 | 2 comments
I need a solution I have looked everywhere and through the different workflow projects and can't find where to do this?  I'm sure I'm overlooking something.  Does anyone ...
Forum Discussion by phoward74 | 15 Jan 2015 | 10 comments
I need a solution Below is an example of a customers email template from the excellent Helpdesk 6 product As you can see it is sent to advise end users that an incident has ...
This issue has been solved
Forum Discussion by smassie | 13 Jan 2015 | 3 comments
I would like to see a condition for "if commenter is owner".  I want to send email notification to the ticket owner if a comment is added, but not if the owner is the one adding the comment. (Endpoint Management, 7.5, ServiceDesk, ...
Idea by mclpgfh | 30 Dec 2014 | 0 comments
I need a solution We have email monitoring setup and it automatically creates tickets from a traditional email with a subject and body.  We have a phone system that when the support ...
Forum Discussion by phoward74 | 18 Dec 2014 | 1 comment
There are only a set number of Fields that can be mapped across in an AD Sync. Would it be possbile to extend this to have more Fields, either on a case by case basis or hardcoded like now? AD Sync EmployeeNumber.png ...
Idea by AlexHedley | 16 Dec 2014 | 0 comments
I need a solution I have delete the Article List Display web part from our knowledge base page, but was meaning to delete a diffrent web part.  I have tryed having a look under web ...
This issue has been solved
Forum Discussion by Michael19 | 04 Nov 2014 | 3 comments
Please add a function in ServiceDesk that allows the system to figure out which code it has a problem with and sanatize it.  Most of our end-users have no idea what this error refers to.  Most users copy/paste some form of text into the ticket ...
Idea by Justin Dybedahl | 03 Nov 2014 | 5 comments