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I need a solution Hi I have an odd issue. As I have been implementing servicedesk so I have been adding custom data fileds using the generator. I did this fine with Incident ...
Forum Discussion by smassie | 22 May 2015 | 0 comments
I need a solution Hello All, My company wants to leverage servicedesk 7.5 to handle requests from end users that has nothing to do with IT. For example, they want to be able to open ...
Forum Discussion by KSchmeck | 15 Apr 2015 | 3 comments
I need a solution Hello All, I am trying to edit some content in "submit request" tab. Specifically the text under "report incident" to be more intuitive ...
This issue has been solved
Forum Discussion by KSchmeck | 10 Apr 2015 | 3 comments
I need a solution When we are doing an update AD synch for Servicedesk the status nearly always says over 20% of the users need synching, which is puzzling. There should be only a ...
Forum Discussion by smassie | 10 Apr 2015 | 3 comments
I need a solution Hello, I would like to remove permissions for all workers to view/use the blacklist email Smart Task. I have attached a screenshot of the action I need removed. ...
Forum Discussion by StevenB. | 06 Apr 2015 | 1 comment
I need a solution Hello all, I was wondering if anyone finds it very annoying in SD that there are no drop downs for affected user and affected department when creating a ticket. ...
This issue has been solved
Forum Discussion by KSchmeck | 01 Apr 2015 | 3 comments
I need a solution We have upgraded to ServiceDesk 7.5 SP1, and have issues with subtasks being deleted. If we close out the parent ticket, it will delete all subtasks from the ticket. ...
This issue has been solved
Forum Discussion by StevenB. | 24 Mar 2015 | 2 comments
The login for the processmanager portal is very... blank. There is far too much whitespace to make it look like a professional support portal. We are able to edit the layout.css file but its very arduous. If there was some sort of designer tool to ...
Idea by KSchmeck | 24 Mar 2015 | 0 comments
I need a solution Need a way for the end user to close out their ticket if they solve the problem before the ServiceDesk person contacts them.  I'm sure this is a permissions ...
This issue has been solved
Forum Discussion by phoward74 | 11 Mar 2015 | 3 comments
Problem:  The body text of an Incident ticket does not format.  As a result, the text is difficult to read and comprehend. Suggested Solution:  Insert a WYSIWYG, like the one I am typing with presently. (Endpoint Management, 7.5, ServiceDesk, ...
Idea by Soapman | 25 Feb 2015 | 0 comments