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I need a solution We have upgraded to ServiceDesk 7.5 SP1, and have issues with subtasks being deleted. If we close out the parent ticket, it will delete all subtasks from the ticket. ...
Forum Discussion by StevenB. | 24 Mar 2015 | 1 comment
The login for the processmanager portal is very... blank. There is far too much whitespace to make it look like a professional support portal. We are able to edit the layout.css file but its very arduous. If there was some sort of designer tool to ...
Idea by KSchmeck | 24 Mar 2015 | 0 comments
In this screencast Rasmus Ronlev, Lead Solution Architect for ITS Partners will walk you through some visible and valuable feature changes in ITMS 7.6 at both the server and client ...
Video by Chad Dupin | 16 Mar 2015 | 0 comments
I need a solution Need a way for the end user to close out their ticket if they solve the problem before the ServiceDesk person contacts them.  I'm sure this is a permissions ...
Forum Discussion by phoward74 | 11 Mar 2015 | 3 comments
I need a solution We were kind of taken by surprise here on this one as we don't recall this being talked about in videos or in any of the documentation.  After the upgrade to 7.6, ...
Forum Discussion by Kevin.Brezina | 10 Mar 2015 | 1 comment
I need a solution Hi all Just after some information. The standalone version of PCAnywhere is EOL, the Connect FAQ page on this says that the version incorporated into ITMS 7.5 ...
This issue has been solved
Forum Discussion by Scott Bowman | 10 Mar 2015 | 2 comments
Henry’s Tavern American Bar & Grill 10 NW 12th Ave Portland, OR 97209 Tue, 24 March, 2015 - 3:00 - 5:00 PDT ...
Event by ag97690 | 09 Mar 2015 | 0 comments
I need a solution We are attempting to clean out our local administrator groups on all of our workstations.  I was asked if Altiris provided a method for remotely removing/adding group ...
This issue has been solved
Forum Discussion by gtingen | 06 Mar 2015 | 2 comments
One feature we really miss in the 7.5/7.6 console as compared to the 6.9 console is the ability to deliver software by folders.  Once we had our software packages created, we could group the software into folders for specific organizations and just drag ...
Idea by Kevin.Brezina | 06 Mar 2015 | 0 comments
I need a solution I attended the webcast a few days ago announcing that Bomgar will be replacing PCAnywhere in DS 7.6.  Are there any specifics on how exactly this needs to be setup?  I ...
Forum Discussion by Scott Ripley | 05 Mar 2015 | 9 comments