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I need a solution Is there a correct way to achieve this? We have a mulitple Site Server environemnt which we are about to use Deployment Solution. Our NS Server was made a Site ...
Forum Discussion by yabru | 21 Jun 2011 | 0 comments
I need a solution Hi, If the SMP Server is a hosted server with only a 2mb link to it and we have configured all the usual Site Servers and enabled them to be Deployment Site ...
Forum Discussion by yabru | 13 Jun 2011 | 4 comments
I need a solution Hi Guys, Really need some help here....anyone been able to Route an email based on the Location or Department when a Incident is created via emai? By default ...
This issue has been solved
Forum Discussion by yabru | 06 Jun 2011 | 9 comments
Hi, I think these are most certainly the way forward! I just wish for 2 things; The Rules could be applied to the Email Monitor Workflow (currently if a User logs a call by email we can only route based on their Contact name not any of the ...
Idea by yabru | 04 Jun 2011 | 0 comments
I need a solution Hi All, I seem to be asked this question quite often by the majority of our clients. If an Incident is not responded to within a specific time frame, can we do ...
Forum Discussion by yabru | 25 May 2011 | 1 comment
Isnt there an easy way to simply add a column to this view which displays the Primary User of the computer? Its brilliant that we can view 'at a glance' the Software installed on that computer, but would be even better if we could see who ...
Idea by yabru | 30 Mar 2011 | 0 comments
Again, the console view in 7.1 is proving to be awesome. The quick search option we have makes life so much easier and one thing i would like to add which we have requests for on a daily basis is the ability to search for User by their friendly names ...
Idea by yabru | 28 Mar 2011 | 0 comments
I really do like the new console view in 7.1, something very small which i think could be added is the ability when clicking through the details of a client computer, we could see which Site Server that computer has been assigned to. We would already ...
Idea by yabru | 24 Mar 2011 | 3 comments
I need a solution Can anyone confirm if this is a known bug or if this is working by design? If i go to our default console view, and choose to browse the computers via the Active ...
This issue has been solved
Forum Discussion by yabru | 28 Feb 2011 | 3 comments
I need a solution Guys, Is it just me, or is it not that 90% of our clients using Service Desk, want to see reports which give us the following information; Time to respond ...
Forum Discussion by yabru | 28 Feb 2011 | 5 comments