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One issue I face regularly with vendor products is detecting whether they are actually working or not.  A vendor service may be up, a process may be running, but this does not mean that the service is able to perform useful work. Whilst elaborate ...
Idea by ianatkin | 11 Sep 2013 | 0 comments
When an user submit a new article via KB Fedder is not allowed add images. Just is possible add images in Process Manager, after request was approved. I've an customer that needs add images via KB Feeder. (Endpoint Management, 7.1, ...
Idea by Walter Bertelli | 15 Jul 2013 | 0 comments
After a change is planned and aproved there is no way to complete the change before the planned start date.   In case of a critical event we could need to execute the change before the planned date, but there is no way to complete task until the ...
Idea by Rodrigo Noronha | 12 Jul 2013 | 1 comment
Currently, change templates allow you to set the Risk Score, Risk Assessment, Implementation Costs and Implementation plans for a change ticket.   To really make templates useful they should also allow you to pre-set the Change Plan Type, CAB and ...
Idea by Lark | 01 Jul 2013 | 0 comments
I need a solution Something I've always found a bit odd is that the Advanced Incident form goes to the trouble of querying the SMP CMDB to get its information on the users phone ...
Forum Discussion by Lark | 18 Jun 2013 | 0 comments
I need a solution might as well make a new thread to ask.    When is it coming out? What is in it? How do we install it? 1 ...
This issue has been solved
Forum Discussion by Kevin Shilling | 08 May 2013 | 9 comments
The default behavior for the Email Inbound Management workflow when selecting either "create incident quickly" or "Create Incident by setting priority" will default the assignment to whatever the default queue is, which in my case is ...
Idea by jmankin | 08 May 2013 | 0 comments
  Currently, if a CAB Vote is initiated there is no way to abort the vote and start a new one.  The change would need to be canceled and a new change ticket created. The suggested improvement would be to add a task to reset the CAB voting and ...
Idea by Lark | 28 Apr 2013 | 1 comment
Create somewhere to subscribe to a known issues notification where you will be notified with known issues if it is a product you have or want to be notified about.  Right now, it takes so much time to search for the issue, call into support, hope they ...
Idea by jobby | 28 Mar 2013 | 2 comments
Arizona Supreme Court - 1501 W Washington St #230 Fri, 10 May, 2013 - 10:00 - 13:00 MST Date: ...
Event by nnewcomer | 25 Mar 2013 | 1 comment