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I need a solution Hi All Service Desk experts! Is this easy or complicated? I'm trying to figure out how to enable our users to fill out their Satisfaction Survey when a ...
Forum Discussion by yabru | 20 Jun 2011 | 3 comments
I need a solution Hi, If the SMP Server is a hosted server with only a 2mb link to it and we have configured all the usual Site Servers and enabled them to be Deployment Site ...
Forum Discussion by yabru | 13 Jun 2011 | 4 comments
I need a solution Hi Guys, Really need some help here....anyone been able to Route an email based on the Location or Department when a Incident is created via emai? By default ...
This issue has been solved
Forum Discussion by yabru | 06 Jun 2011 | 9 comments
Hi, I think these are most certainly the way forward! I just wish for 2 things; The Rules could be applied to the Email Monitor Workflow (currently if a User logs a call by email we can only route based on their Contact name not any of the ...
Idea by yabru | 04 Jun 2011 | 0 comments
I need a solution Sorry to post maybe the obvious....but do we have a tentative date for the release of this version? Anything more specific that Q3 or Q4? Also do we have a ...
Forum Discussion by yabru | 30 May 2011 | 6 comments
I need a solution Hi All, I seem to be asked this question quite often by the majority of our clients. If an Incident is not responded to within a specific time frame, can we do ...
Forum Discussion by yabru | 25 May 2011 | 1 comment
I need a solution Hi, Currently in SD 7.1, when an Incident gets Resolved, an email gets sent to the End User who then needs to click on a link and confirm it has been resolved ...
Forum Discussion by yabru | 24 May 2011 | 0 comments
Again, the console view in 7.1 is proving to be awesome. The quick search option we have makes life so much easier and one thing i would like to add which we have requests for on a daily basis is the ability to search for User by their friendly names ...
Idea by yabru | 28 Mar 2011 | 0 comments
I really do like the new console view in 7.1, something very small which i think could be added is the ability when clicking through the details of a client computer, we could see which Site Server that computer has been assigned to. We would already ...
Idea by yabru | 24 Mar 2011 | 3 comments
When calls are logged by email and you report on them later by exporting to Excel or emailing the report in an excel format, when you select the Description field to show what was said in the body of the email, format comes out as pretty much unreadable. ...
Idea by yabru | 25 Feb 2011 | 0 comments