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This seems to be a fairly frequent questions and a more thorough article would hopefully give an overview for how to do this as well as give some ideas for how to approach other similar needs. There are 2 project packages attached to the article that ...
Article by toomas | 28 Apr 2016 | 3 comments
I had the challenge to group mobile devices into mobile phone or tablets. For example, for Apple devices this was quite easy because the model either contains iPhone or iPad. However, looking at the model of Samsung devices this looks different. Here ...
Download by Stefan S. | 21 Apr 2016 | 0 comments
I need a solution I have a question that may seem like a simple solution but am having trouble finding that solution. We created a workflow that has a webform, gets user input and then ...
Forum Discussion by JohnVee | 01 Apr 2016 | 2 comments
I need a solution Hi, First time posting so apologies if I haven't given enough information or I am asking in the wrong location. We are currently running Service Desk 7.5 ...
Forum Discussion by iamconrad | 24 Mar 2016 | 2 comments
I do not need a solution (just sharing information) Symantec ServiceDesk 8.0 documentation is available at the following URLs: Release Notes for 8.0 HF1 ...
Forum Discussion by Triinu Gross | 15 Mar 2016 | 1 comment
I do not need a solution (just sharing information) Workflow 8.0 documentation is available at the following URLs: Release Notes - http://www.symantec.com/docs/DOC8699 ...
Forum Discussion by Triinu Gross | 15 Mar 2016 | 0 comments
I need a solution Hi All, I have a question about modifying the technician dashboard in the Open Incident by Queue Webpart, I have 4 Queues and all the Queues are showing because ...
Forum Discussion by edsanchez07 | 03 Mar 2016 | 2 comments
In this Article I'm going to explain a way of getting the Classifications from the Process Manager db for use within your Workflows. In an Incdient in ServiceDesk you can set classification. These are created and administered at Admin | ...
Article by AlexHedley | 29 Feb 2016 | 0 comments
I need a solution Hello, I am new to Workflow and we are creating a Web Form workflow in Workflow 7.5 and would like to take the user's input from a form (created with form ...
This issue has been solved
Forum Discussion by A.K.M. | 29 Jan 2016 | 6 comments
In this Article I will explain how to use the REST Generator (PATHs) within  Workflow  7.6. Follow up articles Using the REST Generator in Workflow 7.6 Using the REST Generator (GET) in Workflow 7.6 with Mobility Suite ...
Article by AlexHedley | 05 Jan 2016 | 0 comments