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I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 3 comments
I need a solution I need to create a deny/allow policy for computers on a certain software. I have created a new Application Metering policy and selected Allow under the Options. I have ...
This issue has been solved
Forum Discussion by StevenB. | 16 Apr 2014 | 5 comments
I need a solution Hi, I need to create a Workflow similar to Incident Management in which I have to create. 1 A form which will create a ticket but should assign a custom ...
Forum Discussion by hussainshah | 11 Apr 2014 | 1 comment
I need a solution Hi all, a while ago I asked how to add support groups to the default assignment list. This worked like a charm, but now my collegues ask me to add their name to ...
Forum Discussion by Koen van Carglass | 08 Apr 2014 | 5 comments
I need a solution There are a few users having issues with adding justification comments while reassigning tickets to a different group or user. We do not make the justification ...
This issue has been solved
Forum Discussion by StevenB. | 08 Apr 2014 | 3 comments
I need a solution We found that the selected item fields for Location, Department and Equipment are not cleared if the primary user is changed prior to submitting an incident. ...
Forum Discussion by Dan B | 31 Mar 2014 | 1 comment
Dear All, I have been working with the Service Catalog Request Template and I noticed something very strange. Every time you go into the tasks of a derived project, it would require you to Authenticate/Login, whether or not you have just come from ...
Download by QuietLeni | 31 Mar 2014 | 0 comments
This video gives you a demonstartion on using the Cloud SymHelp. Cloud SymHelp is a one-stop shop for all the IT Management Suite (ITMS) documentation. All the latest ...
Video by Sayee Jadhav | 28 Mar 2014 | 0 comments
I need a solution By default ServiceDesk sets the document mode in IE to IE7 standards. <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7"/> ...
This issue has been solved
Forum Discussion by C. Scott Asbach | 03 Apr 2014 | 2 comments
I need a solution Hello, We have upgraded our Altiris environment to 7.5 last weekend and SD was already on 7.5. I am unsure if the issue is because of that, however, we are unable ...
This issue has been solved
Forum Discussion by snm1502 | 19 Mar 2014 | 3 comments