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I need a solution We have email monitoring setup and it automatically creates tickets from a traditional email with a subject and body.  We have a phone system that when the support ...
Forum Discussion by phoward74 | 18 Dec 2014 | 0 comments
I do not need a solution (just sharing information) Symantec have provided a SQL script to allow the migration of Closed tickets between 7.1.X and 7.5.x servicedesks.  This is in the ...
Forum Discussion by Alistair Crawshaw | 17 Dec 2014 | 0 comments
I need a solution We would like to avoid making our end users log into process manager, verify resolutions, and then get to the customer survey. Is there a way we can have it send out ...
Forum Discussion by Paul M Fannin | 01 Dec 2014 | 2 comments
I need a solution I want to create a routing table to route incidents based on Affected Department.  I see how to add and populate the table, but I don't see it when adding new ...
Forum Discussion by mclpgfh | 26 Nov 2014 | 2 comments
I need a solution How do I set a Process status to closed after it has been completed 100%? I implemented the vendor request that Jason did: ...
Forum Discussion by RufusS | 13 Nov 2014 | 1 comment
The Workflow DateTimePicker component uses the Language definition from your Browser to determine the format of the 'Output Data' variable. Here is what Firefox could say: In this example, the DateTimePicker component will use ...
Article by bcason | 13 Nov 2014 | 0 comments
I need a solution We have one main ticket for "new employee" with subtasks to create all the various accounts the new employee will need.  Is there some way to auto-close the ...
Forum Discussion by mclpgfh | 13 Nov 2014 | 1 comment
This article builds upon the following: https://www-secure.symantec.com/connect/videos/adding-custom-javascript-workflow-web-forms-video The 1st example shows how to strip HTML tags from a 'Multiline TextBox' component in the ...
Article by bcason | 13 Nov 2014 | 1 comment
ServiceDesk uses a 3rd party spell checker: https://www.karamasoft.com/ultimatespell/features.aspx One can reference multiple dictionaries with the following steps: 1) Download the updated Dictionaries from: ...
Article by bcason | 10 Nov 2014 | 0 comments
I need a solution I have delete the Article List Display web part from our knowledge base page, but was meaning to delete a diffrent web part.  I have tryed having a look under web ...
This issue has been solved
Forum Discussion by Michael19 | 04 Nov 2014 | 3 comments