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Have you ever tried to add a Profile and got an error: "Value cannot be null. Parameter name: value" You can't have a uniqueidentifier as a datatype for your Foreign Key or include this another in your Profile. ...
Article by AlexHedley | 22 Apr 2015 | 1 comment
Ruleset executed is defined as a Process Message in the History. However, this contains a lot of unneeded information which would be nice to exclude from the History using the Filter.  If we exclude all Process Message, we also exclude too much, ...
Idea by Kelly VG | 22 Apr 2015 | 0 comments
I need a solution Hi Guys! Is SLA per technician or group posible? If NO, why? If YES, how? Thanks! An SLA normally gets set on a An SLA normally gets set on a ticket ...
Forum Discussion by Marilou | 22 Apr 2015 | 1 comment
I need a solution Hi, Our existing process requires that Backout plans and voting are mandatory on our change requests. I have had a look but cannot see a way of settings these ...
Forum Discussion by ABrain | 14 Apr 2015 | 1 comment
I need a solution So I have customised the Edit Incident form, to display queues (support groups) in one drop down field, and then the other drop down field displays the members of the ...
Forum Discussion by Lotty P | 14 Apr 2015 | 1 comment
I need a solution Does anyone know how to change the data fields the satisfaction survey can read/save? The current get/save satsifaction survey data components have 5 fields ...
Forum Discussion by smassie | 10 Apr 2015 | 2 comments
I need a solution Not sure if anyone else is having this problem or if I'm doing something wrong, but I've noticed that when I am adding/removing permissions to different ...
Forum Discussion by koppitz1 | 08 Apr 2015 | 1 comment
I need a solution Hi, We are running Service Desk 7.5 and i would like to change the Satisfaction Survey email to contain a link direct to the survey page and not the incident ...
This issue has been solved
Forum Discussion by ABrain | 08 Apr 2015 | 2 comments
I need a solution Hello, I would like to remove permissions for all workers to view/use the blacklist email Smart Task. I have attached a screenshot of the action I need removed. ...
Forum Discussion by StevenB. | 06 Apr 2015 | 1 comment
I need a solution Hello, I'm try to get someone permissions to create subtasks and templates but having trouble locating the necessary permission required. For the ...
Forum Discussion by lotsill | 02 Apr 2015 | 3 comments