I need a solution I am having problems to edit user phone number. The system show message about the format number. I already with other formats, but the problem persist? ...

I need a solution I am using mail monitor project to create and open new incidents.   Exist any way to store the email  message as eml file and attached in the incident?   ...

I need a solution I am create a form to save a process model to use as template. In this case I need to save information store in EnsenbleMenuSelectComponent in my database, but I ...

I need a solution I need to create a test enviroment for ITMS. This way, cloned the 3 servers of ITMS solution  (Database Server, Servicedesk Server and SMP Server). In SMP ...

I need a solution I need to apply SP2 in ITMS SP1. I opened Symantec Instalation Manager and apply updates, but I am having problems with .Net Framework 2.0. The System require ...

I need a solution I need to create new fields (custom fields) in change management process. In Servicedesk SP1 I used the SD.Data.Integration package, but this process is not work ...

I need a solution I need create a workflow process to change Asset (Computer) for other department / location. I try to use webservices to make this process, to process worked ...

I need a solution When a Incident is open the system send a email to primary contact, but when this user click int the link to see the incident details the system show this error:   ...

I need a solution I need to create a report that show all incidents of all analyst same group. Example:   I need to show all incidents of the Support I Technicians.   ...