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I need a solution I am having problems to edit user phone number. The system show message about the format number. I already with other formats, but the problem persist? ...
Forum Discussion by Everton Silva | 09 Oct 2012 | 4 comments
I need a solution I am using mail monitor project to create and open new incidents.   Exist any way to store the email  message as eml file and attached in the incident?   ...
Forum Discussion by Everton Silva | 20 Aug 2012 | 1 comment
I need a solution I am create a form to save a process model to use as template. In this case I need to save information store in EnsenbleMenuSelectComponent in my database, but I ...
Forum Discussion by Everton Silva | 20 Aug 2012 | 0 comments
I need a solution I need to create a test enviroment for ITMS. This way, cloned the 3 servers of ITMS solution  (Database Server, Servicedesk Server and SMP Server). In SMP ...
Forum Discussion by Everton Silva | 25 Apr 2012 | 2 comments
I need a solution I need to apply SP2 in ITMS SP1. I opened Symantec Instalation Manager and apply updates, but I am having problems with .Net Framework 2.0. The System require ...
Forum Discussion by Everton Silva | 25 Apr 2012 | 4 comments
I need a solution I need to create new fields (custom fields) in change management process. In Servicedesk SP1 I used the SD.Data.Integration package, but this process is not work ...
Forum Discussion by Everton Silva | 13 Apr 2012 | 2 comments
I need a solution I need create a workflow process to change Asset (Computer) for other department / location. I try to use webservices to make this process, to process worked ...
Forum Discussion by Everton Silva | 13 Apr 2012 | 0 comments
I need a solution When a Incident is open the system send a email to primary contact, but when this user click int the link to see the incident details the system show this error:   ...
Forum Discussion by Everton Silva | 15 Feb 2012 | 3 comments
I need a solution I need to create a report that show all incidents of all analyst same group. Example:   I need to show all incidents of the Support I Technicians.   ...
Forum Discussion by Everton Silva | 24 Jan 2012 | 8 comments
I need a solution I need to create a Smart Task to escalate a Incident for a specificl group, evert than this task is run the incident will bel escalate for Managers group.   ...
This issue has been solved
Forum Discussion by Everton Silva | 16 Jan 2012 | 1 comment