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Is there a correct way to achieve this?
We have a mulitple Site Server environemnt which we are about to use Deployment Solution.
Our NS Server was made a Site ...
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Hi All Service Desk experts!
Is this easy or complicated?
I'm trying to figure out how to enable our users to fill out their Satisfaction Survey when a ...
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Hi All,
Just having a look at the usual tasks we used to use in DS6.9 like Joining computers to a Domain...
The configuration task worked fine when i chose to ...
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Hi,
When creating a Universal Image in DS6.9 we used to create our XP image on a workgroup and then at least have the Aclient installed only prior to it being ...
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Hi,
If the SMP Server is a hosted server with only a 2mb link to it and we have configured all the usual Site Servers and enabled them to be Deployment Site ...
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Hi Guys,
Really need some help here....anyone been able to Route an email based on the Location or Department when a Incident is created via emai?
By default ...
This issue has been solved
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Hi All,
I seem to be asked this question quite often by the majority of our clients.
If an Incident is not responded to within a specific time frame, can we do ...
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Hi,
I did this some time back but cant gfigure out how now...
We are on SD7.1 and i'm looking to route the calls based on the location.
However when ...
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Hi,
Currently in SD 7.1, when an Incident gets Resolved, an email gets sent to the End User who then needs to click on a link and confirm it has been resolved ...
Again, the console view in 7.1 is proving to be awesome.
The quick search option we have makes life so much easier and one thing i would like to add which we have requests for on a daily basis is the ability to search for User by their friendly names ...