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I need a solution Hi Guys, Really need some help here....anyone been able to Route an email based on the Location or Department when a Incident is created via emai? By default ...
This issue has been solved
Forum Discussion by yabru | 06 Jun 2011 | 9 comments
Hi, I think these are most certainly the way forward! I just wish for 2 things; The Rules could be applied to the Email Monitor Workflow (currently if a User logs a call by email we can only route based on their Contact name not any of the ...
Idea by yabru | 04 Jun 2011 | 0 comments
I need a solution Hi All, I seem to be asked this question quite often by the majority of our clients. If an Incident is not responded to within a specific time frame, can we do ...
Forum Discussion by yabru | 25 May 2011 | 1 comment
I need a solution Please can someone also confirm if this is a bug or working as designed? When creating a standard report in Service Desk, we are trying to achieve the result ...
Forum Discussion by yabru | 01 Mar 2011 | 0 comments
I need a solution Guys, Is it just me, or is it not that 90% of our clients using Service Desk, want to see reports which give us the following information; Time to respond ...
Forum Discussion by yabru | 28 Feb 2011 | 5 comments
When calls are logged by email and you report on them later by exporting to Excel or emailing the report in an excel format, when you select the Description field to show what was said in the body of the email, format comes out as pretty much unreadable. ...
Idea by yabru | 25 Feb 2011 | 0 comments
I need a solution I seem to remember pre SD7 MR2, that we could run a report which would tell us how licenses were currently in use, and who those users were. When MR2 came out our ...
This issue has been solved
Forum Discussion by yabru | 24 Feb 2011 | 5 comments
I need a solution Anyone know where we now need to go to edit the schedule for the Email Monitor Workflow in 7.1 beta? I used to click on the green process manager man in the task ...
This issue has been solved
Forum Discussion by yabru | 17 Feb 2011 | 4 comments
I think the new inclusion of the Auotmation Rules into the Service Desk application is a brilliant move, however i really think it would be great if we could expand the 'options' that we get to choose from to include the Subject or Body of an ...
Idea by yabru | 17 Feb 2011 | 0 comments
I need a solution Hi Guys, I know most of the support over the beta has ended, but really hoping someone can throw some ideas here? The first part of the install finishes ...
Forum Discussion by yabru | 14 Feb 2011 | 16 comments