Video Screencast Help

Search

Search results

I need a solution We have upgraded to ServiceDesk 7.5 SP1, and have issues with subtasks being deleted. If we close out the parent ticket, it will delete all subtasks from the ticket. ...
Forum Discussion by StevenB. | 24 Mar 2015 | 1 comment
I need a solution I am trying to come up with a way of listing the tickets that are owned by the currently logged in user and any tickets that have not been responded to that are ...
Forum Discussion by smassie | 17 Mar 2015 | 3 comments
I need a solution Need a way for the end user to close out their ticket if they solve the problem before the ServiceDesk person contacts them.  I'm sure this is a permissions ...
Forum Discussion by phoward74 | 11 Mar 2015 | 3 comments
I need a solution I have an odd issue with SD 7.5. If you use the advanced incident submission form (technician) to create an incident and you select resolve it goes through to the ...
Forum Discussion by smassie | 04 Feb 2015 | 3 comments
This article sits in its original format (along with many others) at http://atmaworkflow.com/2014/10/24/primer-applying-custom-css-to-workflow-forms/ .  This should amount to a good starting point for using custom CSS code to style your Workflow ...
Article by africo | 30 Jan 2015 | 0 comments
I need a solution Hi! By default, all e-mails sent to the monitoring mailbox are automatically recorded as IM and EM tickets. We are committed to each email will be recorded as EM ...
Forum Discussion by mm_pl | 28 Jan 2015 | 0 comments
I need a solution The simple classification/edit incident workflow includes, by default, the ability to re-assign incidents.  However if you do this it does not run the on ...
Forum Discussion by smassie | 26 Jan 2015 | 2 comments
I need a solution I'm something of a numpty when it comes to workflow but I am wondering if it is possible to use the send to workflow action in the rulesets to open up a form that ...
This issue has been solved
Forum Discussion by smassie | 26 Jan 2015 | 6 comments
I need a solution Hi, I have just applied tn SD.IncidentManagementSimple patch to fix the issue where tickets won't close under certain circumstances when custom data has been ...
This issue has been solved
Forum Discussion by smassie | 23 Jan 2015 | 4 comments
I need a solution So we have different queues that technicians belong to which is standard.  The issue I've run into is that if a ticket makes it to an escalated queue for whatever ...
This issue has been solved
Forum Discussion by phoward74 | 22 Jan 2015 | 2 comments