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I need a solution The simple classification/edit incident workflow includes, by default, the ability to re-assign incidents.  However if you do this it does not run the on ...
Forum Discussion by smassie | 26 Jan 2015 | 0 comments
I need a solution I'm something of a numpty when it comes to workflow but I am wondering if it is possible to use the send to workflow action in the rulesets to open up a form that ...
This issue has been solved
Forum Discussion by smassie | 26 Jan 2015 | 6 comments
I need a solution Hi, I have just applied tn SD.IncidentManagementSimple patch to fix the issue where tickets won't close under certain circumstances when custom data has been ...
This issue has been solved
Forum Discussion by smassie | 23 Jan 2015 | 4 comments
I need a solution So we have different queues that technicians belong to which is standard.  The issue I've run into is that if a ticket makes it to an escalated queue for whatever ...
This issue has been solved
Forum Discussion by phoward74 | 22 Jan 2015 | 2 comments
I need a solution 1. In the default Technician Dashboard, under Incidents Open by Queue Web Part, there are resolved tickets showing up.  We would like these tickets to not be here.  ...
Forum Discussion by phoward74 | 22 Jan 2015 | 0 comments
I need a solution Hi I have followed the instructions in the articles about adding additional data fields to the Incident Management Database and imported the plug-in into the ...
This issue has been solved
Forum Discussion by smassie | 20 Jan 2015 | 2 comments
I need a solution Dear all, Using SD7.1 SP1, sometimes it would be nice to be able to (bulk) disable accounts using SQL. I tried to put the "AccountActive"-field in the ...
Forum Discussion by Koen van Carglass | 19 Jan 2015 | 8 comments
I need a solution So... I have a situation where a customer wants to add additional fields to the Service Desk.... - And extension or alternative to the Close Code that provides ...
This issue has been solved
Forum Discussion by smassie | 19 Jan 2015 | 5 comments
I need a solution I have looked everywhere and through the different workflow projects and can't find where to do this?  I'm sure I'm overlooking something.  Does anyone ...
Forum Discussion by phoward74 | 15 Jan 2015 | 10 comments
I need a solution Ok so here's a simple requirement.... A customer has a spam filter in front of their email and has rules set up within the SD email processing to filter out ...
This issue has been solved
Forum Discussion by smassie | 15 Jan 2015 | 4 comments