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I need a solution Good morning everyone. We currently use the Routing Table:Classification found under Manage Data Mapping, to assign tickets to queues.  Using the Key1 value, here ...
Forum Discussion by resendesw | 29 Sep 2014 | 1 comment
This video shows how one can import users assigned City in AD to asset managment using the connector solution. once the locations are imported and assigned to the users, service desk ...
Video by RufusS | 23 Sep 2014 | 0 comments
I need a solution All, We have a one way trust between two forests.  Forest One>Domain One is where the ServiceDesk Server lives, and Forest Two>Domain Two is where users ...
Forum Discussion by phoward74 | 22 Sep 2014 | 0 comments
I need a solution Dear All, Does anyone know how to get Autologon working for ServiceDesk 7.5? I am using SD 7.5.3001.62 and I logon using an AD account that has been imported into ...
This issue has been solved
Forum Discussion by QuietLeni | 16 Sep 2014 | 10 comments
I need a solution Hello everyone!!  I'm working on a Service Desk POC for the first time. and when installing the Workflow Platform, I get the message  The workflow ...
Forum Discussion by haroldvm89 | 07 Sep 2014 | 6 comments
When working in Workflow 7.1 (I haven't experienced this issue in 7.5 yet), there is an occasional issue which prevents me from saving, debugging, or publishing the project after changes have been made.   In the past, being unable to ...
Article by africo | 04 Sep 2014 | 1 comment
I need a solution In ServiceDesk, I have a group that I want to have access to certain tickets.  I have created a page which contains a report listing these tickets, and given the group ...
Forum Discussion by mclpgfh | 28 Aug 2014 | 3 comments
I need a solution We are working on rolling out ServiceDesk 7.5 SP1. Our organization doesn't see the benefit in using the Impact\Urgency matrix to calculate the Priority level ...
This issue has been solved
Forum Discussion by matzebru | 26 Aug 2014 | 4 comments
I need a solution Hi, I have a customer that has 8 different locations world wide that will use Service Desk. The Server is installed in Istanbul (UTC +2 with daylight saving). ...
Forum Discussion by RufusS | 26 Aug 2014 | 1 comment
I need a solution Hi, I'm configuring a demo environment for servicedesk. Following Jason's video on SLA Frameworks, I want to apply a different sla if an incident has ...
Forum Discussion by RufusS | 26 Aug 2014 | 1 comment