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Hi all,
I have a request come in asking to make it easier for my non-helpdesk users to put their own tickets in for themselves. When the IT tech goes in to put a ...
Hi,
I would like suggest enhancement request for SD 7.5 Automation rules backup functionality.
It would be great as well if all the email template can be backup as well.
Unfortunately in the current version of ServiceDesk/Workflow there ...
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Hello
I can't upload a file in a opened incident.
The unique alternative that I found was give the admin permissions to the user (No, I won't do it), ...
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I'm looking for a way to add a checkbox for the Advanced form in ServiceDesk 7.5 to assign to the current worker. I had this functionality in 7.1 and I know how ...
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Does anyone have any solutions for adding users to Organizations?
Department attribute is a single tier (end tier). Our organization is multi-tiered ...
The default behavior for the Email Inbound Management workflow when selecting either "create incident quickly" or "Create Incident by setting priority" will default the assignment to whatever the default queue is, which in my case is ...
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Hello
I'm trying to change the text " Click here to review and close your incident " on the incident window.
Anybody knows how can I change ...
This issue has been solved
I need a solution
Hello all,
How is possible to assign a ticket using Advanced Incident form to an individual technicain/engineer, not to a service queue in service desk 7.5. I ...
This issue has been solved
I need a solution
Hi,
In the out-of-box report, My Open Tickets, you get an option to click on a link to alter the result count under Report Settings. How do you set that on new ...
This issue has been solved
Currently, if a CAB Vote is initiated there is no way to abort the vote and start a new one. The change would need to be canceled and a new change ticket created.
The suggested improvement would be to add a task to reset the CAB voting and ...