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I need a solution We have email monitoring setup and it automatically creates tickets from a traditional email with a subject and body.  We have a phone system that when the support ...
Forum Discussion by phoward74 | 18 Dec 2014 | 0 comments
I need a solution Our organization uses AD authentication as its authentication method for workflow in ServiceDesk Is it possible to add Active Directory sync profiles to target 2 ...
Forum Discussion by Soapman | 08 Dec 2014 | 1 comment
I need a solution I want to create a routing table to route incidents based on Affected Department.  I see how to add and populate the table, but I don't see it when adding new ...
Forum Discussion by mclpgfh | 26 Nov 2014 | 2 comments
I need a solution If you click on the actual task name in the Process History section, it brings up a form with most of the links that show up under the Tasks and Actions section - ...
This issue has been solved
Forum Discussion by mclpgfh | 28 Oct 2014 | 13 comments
I need a solution Hi, I have a customer the operated in 8 different countries in 6 different time zones, each site has it's own IT and will be responsible to resolve incidents ...
Forum Discussion by RufusS | 27 Oct 2014 | 0 comments
This silent video shows the steps to add a basic URL POST SMS function to the Symantec Service Desk AD Password reset workflow. ...
Video by RufusS | 21 Oct 2014 | 0 comments
I need a solution With ServiceDesk 7.5 SP1, is it possible to remove the "Filter" option located in the top right corner of the Comments and Process History web parts? ...
This issue has been solved
Forum Discussion by matzebru | 20 Oct 2014 | 2 comments
I need a solution Hi, I would like to add some text on the title page so that the users know what system they are logging in to. Can this be done? ...
This issue has been solved
Forum Discussion by steveskw | 02 Oct 2014 | 3 comments
I need a solution Good morning everyone. We currently use the Routing Table:Classification found under Manage Data Mapping, to assign tickets to queues.  Using the Key1 value, here ...
Forum Discussion by resendesw | 29 Sep 2014 | 1 comment
This video shows how one can import users assigned City in AD to asset managment using the connector solution. once the locations are imported and assigned to the users, service desk ...
Video by RufusS | 23 Sep 2014 | 0 comments