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I need a solution Hello All, My company wants to leverage servicedesk 7.5 to handle requests from end users that has nothing to do with IT. For example, they want to be able to open ...
Forum Discussion by KSchmeck | 15 Apr 2015 | 1 comment
When creating email templates and rules, you use a drop down to choose what you want to include such as processID, AffectedUser, etc. Parsing the "affecteduser" option to use their first name only would be more personalized and give the user a ...
Idea by KSchmeck | 15 Apr 2015 | 0 comments
I need a solution Hi, Our existing process requires that Backout plans and voting are mandatory on our change requests. I have had a look but cannot see a way of settings these ...
Forum Discussion by ABrain | 14 Apr 2015 | 1 comment
I need a solution So I have customised the Edit Incident form, to display queues (support groups) in one drop down field, and then the other drop down field displays the members of the ...
Forum Discussion by Lotty P | 14 Apr 2015 | 1 comment
I need a solution Hello All, I am trying to edit some content in "submit request" tab. Specifically the text under "report incident" to be more intuitive ...
Forum Discussion by KSchmeck | 10 Apr 2015 | 1 comment
I need a solution Does anyone know how to change the data fields the satisfaction survey can read/save? The current get/save satsifaction survey data components have 5 fields ...
Forum Discussion by smassie | 10 Apr 2015 | 2 comments
I need a solution Hi, We are running Service Desk 7.5 and i would like to change the Satisfaction Survey email to contain a link direct to the survey page and not the incident ...
This issue has been solved
Forum Discussion by ABrain | 08 Apr 2015 | 2 comments
I need a solution Hello, I would like to remove permissions for all workers to view/use the blacklist email Smart Task. I have attached a screenshot of the action I need removed. ...
Forum Discussion by StevenB. | 06 Apr 2015 | 1 comment
I need a solution Hello all, I was wondering if anyone finds it very annoying in SD that there are no drop downs for affected user and affected department when creating a ticket. ...
Forum Discussion by KSchmeck | 01 Apr 2015 | 2 comments
I need a solution We have upgraded to ServiceDesk 7.5 SP1, and have issues with subtasks being deleted. If we close out the parent ticket, it will delete all subtasks from the ticket. ...
This issue has been solved
Forum Discussion by StevenB. | 24 Mar 2015 | 2 comments