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I need a solution Dear All, Does anyone know how to get Autologon working for ServiceDesk 7.5? I am using SD 7.5.3001.62 and I logon using an AD account that has been imported into ...
This issue has been solved
Forum Discussion by QuietLeni | 16 Sep 2014 | 10 comments
I need a solution Hello everyone!!  I'm working on a Service Desk POC for the first time. and when installing the Workflow Platform, I get the message  The workflow ...
Forum Discussion by haroldvm89 | 07 Sep 2014 | 6 comments
When working in Workflow 7.1 (I haven't experienced this issue in 7.5 yet), there is an occasional issue which prevents me from saving, debugging, or publishing the project after changes have been made.   In the past, being unable to ...
Article by africo | 04 Sep 2014 | 0 comments
I need a solution In ServiceDesk, I have a group that I want to have access to certain tickets.  I have created a page which contains a report listing these tickets, and given the group ...
Forum Discussion by mclpgfh | 28 Aug 2014 | 3 comments
I need a solution We are working on rolling out ServiceDesk 7.5 SP1. Our organization doesn't see the benefit in using the Impact\Urgency matrix to calculate the Priority level ...
This issue has been solved
Forum Discussion by matzebru | 26 Aug 2014 | 4 comments
I need a solution Hi, I have a customer that has 8 different locations world wide that will use Service Desk. The Server is installed in Istanbul (UTC +2 with daylight saving). ...
Forum Discussion by RufusS | 26 Aug 2014 | 1 comment
I need a solution Hi, I'm configuring a demo environment for servicedesk. Following Jason's video on SLA Frameworks, I want to apply a different sla if an incident has ...
Forum Discussion by RufusS | 26 Aug 2014 | 1 comment
Dear Symantec, One of the increasing issues that I have, now that Symantec has made Service Desk 7.5 upgradable, is merging any changes to an existing Servicedesk Workflow into the new Workflows that are provided with the upgraded version. For ...
Idea by QuietLeni | 18 Aug 2014 | 0 comments
You can easily turn text links: into into image links: by inserting the <img src> tag information into the List Select component, as follows: If you want to insert a custom image, you can use a full URL, but ...
Article by africo | 14 Aug 2014 | 1 comment
I need a solution Is there any way to limit an end user that is using the "Basic" Incident Management page to view their IM ticket to have visibility to only some items in the ...
Forum Discussion by matzebru | 11 Aug 2014 | 8 comments