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I need a solution I've attached a .gif of a feature a customer is confused about in ServiceDesk 7.6, and is wondering if anyone else has noticed it before, and if so, if anyone has ...
Forum Discussion by africo | 27 Jul 2015 | 1 comment
I need a solution So I am led to believe dialogue components can have message listeners enabled on them which means you can send messages to the component to get it to do something, ...
Forum Discussion by smassie | 21 Jul 2015 | 1 comment
I need a solution Hello, I'm in trouble with the "default theme symantec," when I open an incident it appears 'non-standard', as shown below: ...
Forum Discussion by WagnerTeixeira | 21 Jul 2015 | 2 comments
I need a solution Hi. I need show in the dashboard, the queues that I belong to, and tickets without owner.   Actually the technician take the ownership of the ticket removing ...
Forum Discussion by Claudio_Escobar | 09 Jul 2015 | 0 comments
I need a solution Hello everyone, I'm attempting to create a new Active Directory sync profile in SD 7.6, and am selecting OU sync.  Upon selecting the appropriate OUs, I click ...
Forum Discussion by africo | 06 Jul 2015 | 2 comments
I need a solution Dear Team, I need your suggestions on configuring ServiceDesk workflows as per attached process requirements, can somebody please help me in customizing workflows ...
Forum Discussion by jb4tech | 24 Jun 2015 | 1 comment
I need a solution So I've created a workflow and published it.  The link works fine and has been tested by different groups in our company.  I am now trying to create a new folder ...
Forum Discussion by phoward74 | 18 Jun 2015 | 1 comment
The goal of this article. To give an overview on how reset Password project works, what are the prerequisites for it to work properly and what does the process look like from the user/technician/administrator side. The goal is not to give an ...
Article by toomas | 21 May 2015 | 0 comments
The goal of this article. To give an overview on how Request Access to Network Share project works, what are the prerequisites for it to work properly and what does the process look like from the user/technician/administrator side. The goal is ...
Article by toomas | 21 May 2015 | 0 comments
I need a solution We have a customized form we use for reassigning subtasks. We are having issues with someone typing in the name of the user/group to reassign, then hitting enter; ...
This issue has been solved
Forum Discussion by StevenB. | 11 May 2015 | 3 comments