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I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 2 comments
I need a solution Dear All, I have been trying to work out how to set up cube reporting in SD 7.5 because I know that there is the IT Analytics ServiceDesk Pack 7.5 and there is a ...
Forum Discussion by QuietLeni | 11 Apr 2014 | 0 comments
Dear All, I have been working with the Service Catalog Request Template and I noticed something very strange. Every time you go into the tasks of a derived project, it would require you to Authenticate/Login, whether or not you have just come from ...
Download by QuietLeni | 31 Mar 2014 | 0 comments
I need a solution I am hoping someone here can help as this is a somewhat urgent issue.   We went live with SD 7.5 last week. We built a custom workflow that sends our ...
Forum Discussion by MathieuVautour | 27 Mar 2014 | 1 comment
I need a solution Hello, We have a custom workflow failing intermittently with below error logs. This has started after we upgraded our Altiris environment to 7.5. Our SD ...
This issue has been solved
Forum Discussion by snm1502 | 03 Apr 2014 | 5 comments
I need a solution By default ServiceDesk sets the document mode in IE to IE7 standards. <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7"/> ...
This issue has been solved
Forum Discussion by C. Scott Asbach | 03 Apr 2014 | 2 comments
I need a solution Hello, We have upgraded our Altiris environment to 7.5 last weekend and SD was already on 7.5. I am unsure if the issue is because of that, however, we are unable ...
This issue has been solved
Forum Discussion by snm1502 | 19 Mar 2014 | 3 comments
I need a solution Hi, Is there a document that illustrates the process of adding a new CAB Group in SD 7.5. I added a new group and members to it however, it has not come up in the ...
This issue has been solved
Forum Discussion by snm1502 | 18 Mar 2014 | 3 comments
I need a solution When sending notifications to End users and Support staff ServiceDesk inserts the users e-mail addres rather than First Name + Surname of Display Name. For example ...
Forum Discussion by Dan B | 16 Mar 2014 | 1 comment
I need a solution Hello All, Not sure if this a possibility, however, I have been asked to provide access (read only) to the APIs and its documentation of ServiceDesk 7.5 which our ...
This issue has been solved
Forum Discussion by snm1502 | 17 Mar 2014 | 4 comments