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I need a solution Has anybody successfully update the SD workflow to correct Incident(s) with missing assignments aka Orphaned Tickets. I know there are solutions in the connect ...
Forum Discussion by WDRAIN1 | 16 Jul 2014 | 5 comments
I need a solution Most of the Information synces up but for some reason emloyeeNumber will not sync.  I can open AD Explorer and log in to AD with application identity and see it ...
Forum Discussion by Kevin Shilling | 15 Jul 2014 | 2 comments
Symantec, At the moment, if I want to make a choice list in Workflow, I can do it, but it is usual that a list of choices for a value can have spaces in it, "Process Started" and "Process Stopped" (so we can populate dropdowns), ...
Idea by QuietLeni | 11 Jul 2014 | 0 comments
I need a solution Hello everyone, when attempting to access ServiceDesk externally, I'm being prompted to authenticate before entering SD credentials. If I cancel or ...
Forum Discussion by africo | 08 Jul 2014 | 1 comment
In current release Incident management tasks are only in languages which are supported by Symantec, but as we are trying to use the product in non supported language it is causing issues with those predefined actions and processes where we cannot change ...
Idea by Archie100 | 03 Jul 2014 | 0 comments
I need a solution Hi all, The user is authenticated in Process Manager. When user clicks a link to the create a ticket another authorization request opens. How this second ...
Forum Discussion by Olga Kachalova | 03 Jul 2014 | 1 comment
I need a solution hello everyone, after adjusting a ServiceDesk installation from http to https, i'm unable to adjust the "Integrated Authentication URL" in the ...
This issue has been solved
Forum Discussion by africo | 11 Jun 2014 | 5 comments
I need a solution I'm trying to setup my ticketing system as follows: I have a main Helpdesk queue which all tickets come into and several other queues which tickets will be ...
Forum Discussion by JoshCMP | 11 May 2014 | 2 comments
Dear Symantec, Currently, Helpdesk Solution 6.0 can check the email box once every 3 minutes (and maybe more often than this), however, ServiceDesk 7.5 seems not to be able to go any more frequent than 5 minutes (and by default is set to run every 15 ...
Idea by QuietLeni | 09 May 2014 | 2 comments
I need a solution Hi all. I need to remove all references to the KB in the simple end user request form in ServiceDesk 7.5 SP1. I understand that I need to modify this project and I ...
This issue has been solved
Forum Discussion by Patrik Rowinski | 07 May 2014 | 2 comments