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The following steps show how to install MySQL 5.6 on a CentOS/RHEL 6 server, create the databases needed by Symantec Mobility Suite, and give a MySQL administrative account with rights to the two databases. The commands listed in a bold font below are ...
Article by Joshua Johnson | 09 Jul 2015 | 0 comments
Ensure that openssl is up to date and does not include the heartbleed exploit. 1.  Run  rpm -q openssl  from the Terminal to check what version of openssl is currently installed on the Mobility Suite. The expected result should appear in the ...
Article by Joshua Johnson | 09 Jul 2015 | 0 comments
Steps to reproduce the issue: Open SMP Console Navigate to Reports -> All Reports In the left pane click on IT Analytics -> Reports Right click on Reports -> New -> IT Anaytics Report You will see the following error ...
Article by Network23 | 01 Jun 2015 | 0 comments
Installation of the NS Agent for ULM (and likely windows clients, as well) fails even when SSL/HTTPS is not configured on the NS/SMP server.  This applies to installations done from the NS console and by manually running an installation package or ...
Article by dougj | 12 May 2015 | 0 comments
Have you ever tried to add a Profile and got an error: "Value cannot be null. Parameter name: value" You can't have a uniqueidentifier as a datatype for your Foreign Key or include this another in your Profile. ...
Article by AlexHedley | 22 Apr 2015 | 1 comment
Whenever there are issues where Symantec Management Agent crashes, a user can follow the steps below to collect the crash dumps and further send it to Symantec Support for further analysis. ADPlus.vbs (ADPlus) is a tool from Microsoft Product ...
Article by MS_ITMS | 09 Apr 2015 | 0 comments
SSL has long been the foundation of secure Internet communications. At the tail end of 2014, several vulnerability postings battered and bruised the SSL protocol and a POODLE was a primary wagger of that tail. Luckily SSL's stronger sibling, TLS, ...
Article by Art_P | 08 Jan 2015 | 0 comments
Symantec Messaging Gateway logs let you monitor events for your Scanners, the Control Center, Directory Data Service, and Spam Quarantine. Be familiar with these log file will be great help to troubleshooting. Here is the description of the log ...
Article by yang_zhang | 06 May 2014 | 0 comments
This article was written to outline some issues that were recently discovered and addressed.  Hopefully with the end that any customers currently still using Servicedesk 7.0 will fill additional motivation to take steps necessary to move to the current ...
Article by BRING | 24 Jan 2014 | 0 comments
The information contained in this article helps you in troublshooting different issues, which you may encounter while using Virtual Machine Management (VMM) solution.   In addition to the troubleshooting document, you should also refer to the VMM ...
Article by @nkit | 20 Dec 2013 | 0 comments