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I need a solution Hello everyone!!  I'm working on a Service Desk POC for the first time. and when installing the Workflow Platform, I get the message  The workflow ...
Forum Discussion by haroldvm89 | 07 Sep 2014 | 6 comments
I need a solution Hi, After I completed the solution provided in one of the Symantec article, my PM process has broke down and is not creating any PM tickets in my DEV environment. ...
This issue has been solved
Forum Discussion by snm1502 | 30 Jan 2014 | 3 comments
There is a need to be able to re-open tickets that are resolved immediately .  Although in an ideal world these tickets would not need to be re-opened that is not always the case.  There are many situations where a helpdesk analyst may think a fault ...
Idea by Dan B | 29 Jan 2014 | 0 comments
I have attached two template XML files (created on Windows Server 2008 R2) that can be imported into Performance Monitor on either the SMP Server or the SQL Server, in order to help identify potential bottlenecks.   1.  Right click "Data ...
Download by SK | 21 Jan 2014 | 0 comments
All of the drop down lists except for classifications allow users to press a letter in the keyboard and jump to that area of the menu. Has anyone found a way to modify the workflow to allow technicians using the advanced form to do this?   With the ...
Idea by Dan B | 09 Dec 2013 | 0 comments
 In the Advanved Feeder Form, the Edit Incident Form and the Work Incident Forms when selecting the classification once a user gets to the last option the triangle is still visible. This implies there are more options available. Almost all users who ...
Idea by Dan B | 23 Oct 2013 | 0 comments
I need a solution Is there any way to lock down a change so it cannot be edited during the voting phase?   We have found that during voting the CAB approvers can modify a ...
Forum Discussion by Dan B | 24 Sep 2013 | 4 comments
I need a solution I am trying to build a report, in report designer or SQL, to track how long a ticket stays in a queue....I.E. Group Handle Time report.  However I cannot find any ...
Forum Discussion by LDAY | 29 Apr 2013 | 10 comments
In ServiceDesk 7.5 when a user submits a ticket via the Simple Incident form, the RequiredResolutionDateTime (field in database table ImIncidentTicket) gets populated regardless if the user check the Needed by Date box.  From what I can tell the field on ...
Idea by LDAY | 25 Apr 2013 | 2 comments
Instead of coming up with "Started" when doing a manual AD sync, why not bring up the status (allowing it to be closed of course).  It would save a couple of clicks. (Endpoint Management, 7.5, ServiceDesk, Evaluating, Features, ...
Idea by jobby | 20 Mar 2013 | 0 comments