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I really do like the new console view in 7.1, something very small which i think could be added is the ability when clicking through the details of a client computer, we could see which Site Server that computer has been assigned to. We would already ...
Idea by yabru | 24 Mar 2011 | 3 comments
I think the new inclusion of the Auotmation Rules into the Service Desk application is a brilliant move, however i really think it would be great if we could expand the 'options' that we get to choose from to include the Subject or Body of an ...
Idea by yabru | 17 Feb 2011 | 0 comments
I need a solution Could a product manager or someone in the 'know' please comment on the following; To confirm whether 'deduplication' is on the road map for ...
Forum Discussion by yabru | 11 Feb 2011 | 1 comment
I need a solution Hi, Whilst i think this is a brilliant move by Symantec to bring the Routing Rules into the Application rather than having to rely purely on customising Workflow, ...
Forum Discussion by yabru | 28 Nov 2010 | 3 comments
The abilty to expand on the functionality in the CMDB. For example its great that we can currently create reports in the Service Desk based on Department and Location, but what if we needed to report on a 'group' of locations such a Region or ...
Idea by yabru | 27 Jul 2010 | 0 comments
The ability to be able to include the User Comment History as part of the HTML email body that gets sent to the user / group you are assigning the call to. Currently the only way to see this, is if you click on the embedded link to access the email. ...
Idea by yabru | 27 Jul 2010 | 0 comments
Currently in SD7, if you want to take ownership of a call which was assigned to your Group, you have to go through about 3-4 pages and numerous clicks to complete a fairly common / simple task. It would be a huge improvement, if we were to have a ...
Idea by yabru | 27 Jul 2010 | 1 comment
I need a solution Hi All, Anyone ever looked at the estimated size the Altiris Agent would be if we were to rollout all the default solutions in Altiris CMS 7 SP2 ? Am i correct ...
This issue has been solved
Forum Discussion by yabru | 15 Apr 2010 | 2 comments
I need a solution Hi, Part of the criteria which determines when a license is consumed is as follows; The ServiceDesk licensing is IP-based. Therefore, a user can run ...
Forum Discussion by yabru | 09 Apr 2010 | 11 comments