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Implementing SSL is a great way to secure the communication between clients and servers. The encryption implemented protects the corporate data exchanged between the clients and the protected servers. Servicedesk supports using SSL, and it is best ...
Article by BRING | 30 Apr 2013 | 0 comments
Hi All I have installed Netbackup DLO Agent mp7 for about approx 60 users and upgraded them from mp3 version to mp7 , for one of our customer so i have gone through a lot of experience and errors when i upgraded DLO Agent  Which i want to ...
Article by inn_kam | 02 May 2013 | 3 comments
Executive Extract: There has been significant confusion about these two versions of Deployment Solution.  Version 7.x of Deployment Solution is definitely intended to be a product upgrade from 6.9, but Symantec recognizes the need to keep both ...
Article by Thomas Baird | 24 Apr 2013 | 2 comments
Installation: Basic Workflow Overview Video Getting Started with Workflow : Installation   Service Request Template Videos (great for getting started with Workflow): Create a Workflow using the Service Catalog ...
Article by Jason Short | 28 Mar 2013 | 5 comments
Welcome to Putting it All Together! A Document and Video series for Deployment Solution 7.1! In hopes of removing some of the mystery and challenge of Deployment Solution 7.1, this series was developed. (Note - some content is not yet ...
Article by Thomas Baird | 15 May 2013 | 1 comment
I. The Tool Symhelp is a new version of the troubleshooting tool that replaces the legacy Symantec Support Tool. You will find the tool on the SEP 12.1 RU2 Installation CD – the included here version is 2.1.1.74. The latest available ...
Article by SebastianZ | 25 Feb 2013 | 0 comments
Introduction to Tools included on the CD2 of the SEP 12.1 RU2 installation media. The CD contains several tools for management and troubleshooting not only directly for SEP but as well other related Symantec software. Here are the tools that we get on ...
Article by SebastianZ | 01 Feb 2013 | 0 comments
I often get asked by customer/clients how to upgrade NBU to 7.5 after hearing all the scary things about database migrations in 7.5. I also often that nobody wants to read the entire upgrade guide and are most of the times happy to do the "Next, ...
Article by William Jansen ... | 23 Jan 2013 | 4 comments
Many users have taken the inherent functionality of Workflow to extend, customize, and fine tune the capabilities of Servicedesk.  Some have simply made some modifications to the core processes  of Incident, Problem, and Change  management (something no ...
Article by BRING | 21 Jan 2013 | 0 comments
Few days ago Symantec introduce new version of PGP US. With 3.3 version comes some really good changes, fixes and what's really new PGP products name mapping was changed. More information about new PGP products names you can find at ...
Article by Rafix | 17 Jan 2013 | 2 comments