Video Screencast Help

Search

Search results

Hi, I think these are most certainly the way forward! I just wish for 2 things; The Rules could be applied to the Email Monitor Workflow (currently if a User logs a call by email we can only route based on their Contact name not any of the ...
Idea by yabru | 04 Jun 2011 | 0 comments
I think the new inclusion of the Auotmation Rules into the Service Desk application is a brilliant move, however i really think it would be great if we could expand the 'options' that we get to choose from to include the Subject or Body of an ...
Idea by yabru | 17 Feb 2011 | 0 comments
I need a solution Could a product manager or someone in the 'know' please comment on the following; To confirm whether 'deduplication' is on the road map for ...
Forum Discussion by yabru | 11 Feb 2011 | 1 comment
I'd really appreciate being able to seach for a user faster. Like search in realtime as you type the name? By default, when you open the Advanced Incident form, you type in the affected user's name and click on the Search icon. You then ...
Idea by yabru | 11 Nov 2010 | 0 comments
I need a solution Hi, Is anyone aware if there wil be a beta of Service Desk 7.1? I know CMS 7.1 beta is out shortly but hoping there will be for SD as well... Regards ...
This issue has been solved
Forum Discussion by yabru | 05 Oct 2010 | 4 comments
I need a solution Hi, I heard since Altiris Recovery Solution was End Of Life, it was to be replaced by BESR2010. However i was also told that BESR2010 doesnt support ...
Forum Discussion by yabru | 31 Aug 2010 | 2 comments
Our computer names do not reflect the primary user. It would be easier if we could right-click the User who we need to remote to from the Organisational View, a list of their primary or associated Assets would be available to choose to remote control. ...
Idea by yabru | 30 Aug 2010 | 0 comments
I need a solution Hi, Is anyone else having issues trying to update the Personality Application when opening the Template Builder wizard? There is a KB article ...
Forum Discussion by yabru | 03 Aug 2010 | 0 comments
The ability to be able to include the User Comment History as part of the HTML email body that gets sent to the user / group you are assigning the call to. Currently the only way to see this, is if you click on the embedded link to access the email. ...
Idea by yabru | 27 Jul 2010 | 0 comments
Currently in SD7, if you want to take ownership of a call which was assigned to your Group, you have to go through about 3-4 pages and numerous clicks to complete a fairly common / simple task. It would be a huge improvement, if we were to have a ...
Idea by yabru | 27 Jul 2010 | 1 comment