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I need a solution Does anyone have any experience actually submitting a SOAP request to the SD.IncidentManagementSimple service? I'm working a web form that uses PHP's SOAP ...
Forum Discussion by michael.george | 12 Sep 2014 | 10 comments
The Project has been designed to address a business requirement of a client who has a valid use case to modify the resolution date time and text when ticket is either resolved or closed.  The Project checks the following things before it allow ...
Article by SandeepShrivastava | 12 Aug 2014 | 0 comments
I need a solution Has anyone created custom workflow components that add, update, and remove SMP fixed and consumable catalog items and manipulate stockroom information? Just trying to ...
This issue has been solved
Forum Discussion by kevinradler | 11 Jun 2014 | 4 comments
I need a solution Hello everyone, I am new to hierarchy and replication. I have got a task of implementing notification servers in Hierarchy. Total there are 4 notification ...
Forum Discussion by Krunal Solanki | 04 Jun 2014 | 2 comments
Dear Symantec, Currently, Helpdesk Solution 6.0 can check the email box once every 3 minutes (and maybe more often than this), however, ServiceDesk 7.5 seems not to be able to go any more frequent than 5 minutes (and by default is set to run every 15 ...
Idea by QuietLeni | 09 May 2014 | 2 comments
I need a solution Dear All, We have a problem in ServiceDesk 7.5 SP1 where our Helpdesk users are setting the category of the Incidents to weird settings and we never know whether ...
Forum Discussion by QuietLeni | 06 May 2014 | 3 comments
I need a solution Dear All, We have three Service Desk 7.5 groups - Frontline, Level 2 and Level 3 and we get lots of trouble where Frontline users keep assigning Incidents to ...
Forum Discussion by QuietLeni | 06 May 2014 | 5 comments
I need a solution Hi everyone - is there any way to add a report web part to a process view and have the report results associated to the process sessionID or reportprocessID?  I'm ...
Forum Discussion by africo | 30 Apr 2014 | 0 comments
I need a solution Whenever a user runs a report in the NS, the server adds the users trustee ids as parameters into the report, so that only the resources to which the user has access ...
Forum Discussion by PeeGee | 23 Apr 2014 | 1 comment
I need a solution Hi, According to my knowledge Workflow does not support integration with the REST API out of the box? The same question goes for handling the JSON representation ...
This issue has been solved
Forum Discussion by epkpej | 10 Apr 2014 | 3 comments