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I was looking at, working with and writing documentation for the Tweet and Direct Tweet components as they would have some great value for us in monitoring and for other workflow/ServiceDesk items (tweet users when classroom emergencies come in for ...
Idea by jpellet2 | 19 Dec 2014 | 1 comment
I need a solution Hello , I am currently adotping the 'Symantec Zero Day' patch worflow to existing process in my company.  At certain stage, let's say after the ...
Forum Discussion by Tomasz Wozniak | 05 Dec 2014 | 3 comments
Novacoast Webinar Wed, 05 November, 2014 - 2:00 - 3:00 EST          Join us and learn how ...
Event by ryanschoenherr | 27 Oct 2014 | 1 comment
Novacoast Webinar Tue, 14 October, 2014 - 2:00 - 3:00 EDT RSVP Today ...
Event by ryanschoenherr | 02 Oct 2014 | 1 comment
I need a solution Does anyone have any experience actually submitting a SOAP request to the SD.IncidentManagementSimple service? I'm working a web form that uses PHP's SOAP ...
This issue has been solved
Forum Discussion by michael.george | 12 Sep 2014 | 10 comments
The Project has been designed to address a business requirement of a client who has a valid use case to modify the resolution date time and text when ticket is either resolved or closed.  The Project checks the following things before it allow ...
Article by SandeepShrivastava | 12 Aug 2014 | 0 comments
I need a solution Has anyone created custom workflow components that add, update, and remove SMP fixed and consumable catalog items and manipulate stockroom information? Just trying to ...
This issue has been solved
Forum Discussion by kevinradler | 11 Jun 2014 | 4 comments
I need a solution Hello everyone, I am new to hierarchy and replication. I have got a task of implementing notification servers in Hierarchy. Total there are 4 notification ...
Forum Discussion by Krunal Solanki | 04 Jun 2014 | 2 comments
Dear Symantec, Currently, Helpdesk Solution 6.0 can check the email box once every 3 minutes (and maybe more often than this), however, ServiceDesk 7.5 seems not to be able to go any more frequent than 5 minutes (and by default is set to run every 15 ...
Idea by QuietLeni | 09 May 2014 | 2 comments
I need a solution Dear All, We have a problem in ServiceDesk 7.5 SP1 where our Helpdesk users are setting the category of the Incidents to weird settings and we never know whether ...
Forum Discussion by QuietLeni | 06 May 2014 | 3 comments