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I can't upload a file in a opened incident.
The unique alternative that I found was give the admin permissions to the user (No, I won't do it), ...
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Hi:
We have a customer request to import their old HP Servicedesk tickets to Symantec ServiceDesk 7.5.
They want to chante their servicedesk software but this ...
ServiceDesk's Scheduled Changes calendar is intended to act as a Forward Schedule of Changes (FSC) for the Change Management module. Unfortunately this calendar is based on Workflow Solution Schedules which are very very basic in their ...
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Hi together
I would like to do a ticket allocation based on emails.
Currently I have two mailboxes „SAP@myCompany.com“ and ServiceDesk@myCompany.com . Those ...
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I need a solution
Is there a way in ServiceDesk 7.5 to change the CMDB lookup from being the e-mail address to username? Being a manufacturing company, not every person has an e-mail ...
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Dear All,
I have been delving into the components that make up the new Service Desk. The regular component libraries do a lot of the work, but there are lots more ...
This issue has been solved
This is a SQL code to clean ALL tickets in ServiceDesk.
I did a test in ServiceDesk 7.1 and all tickets were cleaned and the SD 7.1 return to the ticket IM-000001
Regards,
Bruno Bacelar
This download was ...
This is a SQL code to clean a ticket in ServiceDesk.
I did some tests in ServiceDesk 7.1 and the tickets were cleaned, but you won't return to the ticket IM-000001.
It's just to clean the ticket.
You just need to ...
I do not need a solution (just sharing information)
Hi everybody
This is a SQL code to clean the tickets in ServiceDesk.
I do some tests in ServiceDesk 7.1 and the tickets ...
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Hi Everybody
Anybody knows where I find the place to edit(translate) the text of this window(in red)?
I need to edit the text ID, Status, Priority, ...
This issue has been solved