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I need a solution Does anybody know how to leverage a custom Data Mapping for routing Incidents Title to a Queue and a email's subject to specific classification. My goal is to ...
Forum Discussion by WDRAIN1 | 17 Sep 2014 | 5 comments
I need a solution Does anyone have any experience actually submitting a SOAP request to the SD.IncidentManagementSimple service? I'm working a web form that uses PHP's SOAP ...
Forum Discussion by michael.george | 12 Sep 2014 | 10 comments
I need a solution Hello everyone!!  I'm working on a Service Desk POC for the first time. and when installing the Workflow Platform, I get the message  The workflow ...
Forum Discussion by haroldvm89 | 07 Sep 2014 | 6 comments
The Project has been designed to address a business requirement of a client who has a valid use case to modify the resolution date time and text when ticket is either resolved or closed.  The Project checks the following things before it allow ...
Article by SandeepShrivastava | 12 Aug 2014 | 0 comments
I need a solution Change custom data in Edit incident form.   I have added custom data following this article: https://www-secure.symantec.com/connect/articles/h... ...
This issue has been solved
Forum Discussion by Callander | 29 Jun 2014 | 5 comments
Dear Symantec, Currently, Helpdesk Solution 6.0 can check the email box once every 3 minutes (and maybe more often than this), however, ServiceDesk 7.5 seems not to be able to go any more frequent than 5 minutes (and by default is set to run every 15 ...
Idea by QuietLeni | 09 May 2014 | 2 comments
I need a solution Dear All, We have a problem in ServiceDesk 7.5 SP1 where our Helpdesk users are setting the category of the Incidents to weird settings and we never know whether ...
Forum Discussion by QuietLeni | 06 May 2014 | 3 comments
I need a solution Dear All, We have three Service Desk 7.5 groups - Frontline, Level 2 and Level 3 and we get lots of trouble where Frontline users keep assigning Incidents to ...
Forum Discussion by QuietLeni | 06 May 2014 | 5 comments
I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 2 comments
I need a solution Hi, I'm using the Matches Rule component inside a Workflow Solution and it gives me an error message like this one: The connection to no match is unhandled. It ...
Forum Discussion by LuilloSoft | 11 Apr 2014 | 2 comments