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Important: Ensure that the primary Mobility front-end(s) and databases have been fully backed up before proceeding further.  Any changes made to the Mobility installation name and residing domain will cause a loss in device communication.  This ...
Article by adam_burner | 15 Dec 2015 | 0 comments
The attached script may be used on a fully installed and configured Symantec Secure App/Email Proxy to test inbound and outbound connectivity based on the bind and listen directives set during the installation.  Transfer the attached script to the Secure ...
Article by adam_burner | 10 Dec 2015 | 0 comments
The attached document is divided into two main parts; the first is directed towards how to obtain and publish the certificate, making it available for the device.  The second will add an in-house certificate to the devices’ certificate store trust.  This ...
Article by adam_burner | 10 Dec 2015 | 0 comments
If you wish for the Mobility Suite's favicon in the Mobility Manager to match the branding in Mobility Suite's Admin Console, then the following information will explain how to perform this task. The replacement image needs to be copied to the ...
Article by Joshua Johnson | 06 Nov 2015 | 0 comments
The attached document illustrates step-by-step instructions for configuring an all-in-one production-style Mobility tenant.  This article is intended to be used for testing purposes only. All-in-one_Lab.pdf (Managing Mobility, ...
Article by adam_burner | 24 Sep 2015 | 0 comments
If an Oracle user's password has expired or is about to expire (within 14 days), then its account will be locked. If this occurs on an Oracle database being used with Mobility Suite, then there will be many Oracle  ORA-28001  errors that ...
Article by Joshua Johnson | 28 Aug 2015 | 0 comments
The attached document highlights step-by-step instructions for a production Microsoft Certificate Authority NDES (Network Device Enrollment) service.  This then is used via SCEP (Simple Certificate Enrollment Protocol) through Mobility to enroll iOS ...
Article by adam_burner | 28 Aug 2015 | 0 comments
The following steps show how to install MySQL 5.6 on a CentOS/RHEL 6 server, create the databases needed by Symantec Mobility Suite, and give a MySQL administrative account with rights to the two databases. There is a script attached to this article ...
Article by Joshua Johnson | 09 Jul 2015 | 0 comments
To harden your environment, ensure that openssl is up to date and does not include the heartbleed exploit: 1.  Run  rpm -q openssl  from the Terminal to check what version of openssl is currently installed on the Mobility Suite. The ...
Article by Joshua Johnson | 09 Jul 2015 | 0 comments
I need a solution I'm using TouchDown 8.5.00094 to sychronize my Outlook 2013 data between my Windows 7/64 machine and my Samsung Galaxy S4. This works very well except for the ...
Forum Discussion by kbezold | 14 May 2015 | 0 comments