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Dear Symantec, Currently, Helpdesk Solution 6.0 can check the email box once every 3 minutes (and maybe more often than this), however, ServiceDesk 7.5 seems not to be able to go any more frequent than 5 minutes (and by default is set to run every 15 ...
Idea by QuietLeni | 09 May 2014 | 2 comments
I need a solution Dear All, We have a problem in ServiceDesk 7.5 SP1 where our Helpdesk users are setting the category of the Incidents to weird settings and we never know whether ...
Forum Discussion by QuietLeni | 06 May 2014 | 2 comments
I need a solution Dear All, We have three Service Desk 7.5 groups - Frontline, Level 2 and Level 3 and we get lots of trouble where Frontline users keep assigning Incidents to ...
Forum Discussion by QuietLeni | 06 May 2014 | 5 comments
Dear All, I have been working with the Service Catalog Request Template and I noticed something very strange. Every time you go into the tasks of a derived project, it would require you to Authenticate/Login, whether or not you have just come from ...
Download by QuietLeni | 31 Mar 2014 | 0 comments
I need a solution Dear All, I have 250-or-so backup images that I need to import into an SMP. Does anyone know of a tool that I can script to import the images into the system? ...
Forum Discussion by QuietLeni | 11 Mar 2014 | 5 comments
I need a solution Dear All, I am trying to check my project into my server and I am getting an error when trying to create the folder: When I look into the Error Log, I ...
This issue has been solved
Forum Discussion by QuietLeni | 10 Dec 2013 | 6 comments
I need a solution Dear All, I have a process that I need to set up and I need it to sit within the Process Manager, using something similar to the most excellent Service Request ...
Forum Discussion by QuietLeni | 10 Dec 2013 | 1 comment
I need a solution Dear All, I have been asked to set up security on Data Connector with a few Import Rules for a Role. I have enabled Management Data Connector in the ...
Forum Discussion by QuietLeni | 25 Jul 2013 | 1 comment
I need a solution Dear All, I have a Resource with a multi-row data class and I need to remove all of the rows in the data class. I have found the "Remove Items from a ...
This issue has been solved
Forum Discussion by QuietLeni | 07 May 2013 | 2 comments
Dear Symantec, I am using the Workflow 7.1 SP2 WebServices Generator against the NSWebService to generate the "Get Resource Component" Method. This and other components get created against the methods and all seems to be good. However, ...
Idea by QuietLeni | 19 Apr 2013 | 2 comments