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I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 2 comments
I need a solution Hello, We have a custom workflow failing intermittently with below error logs. This has started after we upgraded our Altiris environment to 7.5. Our SD ...
This issue has been solved
Forum Discussion by snm1502 | 19 Mar 2014 | 5 comments
I need a solution Hello, We have upgraded our Altiris environment to 7.5 last weekend and SD was already on 7.5. I am unsure if the issue is because of that, however, we are unable ...
This issue has been solved
Forum Discussion by snm1502 | 17 Mar 2014 | 3 comments
I need a solution Hi, Is there a document that illustrates the process of adding a new CAB Group in SD 7.5. I added a new group and members to it however, it has not come up in the ...
This issue has been solved
Forum Discussion by snm1502 | 16 Mar 2014 | 3 comments
I need a solution Hello All, Not sure if this a possibility, however, I have been asked to provide access (read only) to the APIs and its documentation of ServiceDesk 7.5 which our ...
This issue has been solved
Forum Discussion by snm1502 | 15 Mar 2014 | 4 comments
I need a solution Hello, In our environment, users clear 2 step authentication when they attempt access to ServiceDesk Console using servicedesk.xxxxx.com is visited.: Step 1: ...
This issue has been solved
Forum Discussion by snm1502 | 14 Mar 2014 | 9 comments
I need a solution Hello, Is there a way to pull out a report (Report builder / SQL) that would give me the list of tickets along with their assignment and update history i.e. When ...
This issue has been solved
Forum Discussion by snm1502 | 04 Mar 2014 | 4 comments
I need a solution Hello, We have identified that our EM process is failing since morning and have got below error in the log viewer. Application Name : SD.Email.Monitor ...
Forum Discussion by snm1502 | 03 Mar 2014 | 2 comments
This article  is the original 7.5 version of the  email monitoring application for using multiple addresses.  You can use this as a reference for installation purposes. This download contains the revised package files for 7.5 Sp1.  There were some ...
Download by BRING | 31 Jan 2014 | 6 comments
I need a solution Hi, After I completed the solution provided in one of the Symantec article, my PM process has broke down and is not creating any PM tickets in my DEV environment. ...
This issue has been solved
Forum Discussion by snm1502 | 30 Jan 2014 | 3 comments