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Recently, it was discovered that Workflow (and by association Servicedesk) has a SQL view that, in its original form, when accessed, takes unnecessary  time to complete.  The view in question is the “UserReferenceIDLookup” view, and is used when users ...
Download by BRING | 27 Mar 2015 | 2 comments
Problem description The Symantec Management Platform and related infrastructure systems, namely the Site Servers, can fail to operate normally when the server do not have access to the Internet for extended period of times [1][4]. For the SMP ...
Download by Ludovic Ferre | 30 Oct 2014 | 0 comments
Symantec Backup Exec offers the possibility to back up virtual machines from a VMware vSphere environment directly by the hypervisor. To increase the performance of these backups, it is possible to manipulate the number and the size of the buffers, ...
Download by Caroline Kiel | 26 Sep 2014 | 1 comment
This article  is the original 7.5 version of the  email monitoring application for using multiple addresses.  You can use this as a reference for installation purposes. This download contains the revised package files for 7.5 Sp1.  There were ...
Download by BRING | 31 Jan 2014 | 6 comments
I have attached two template XML files (created on Windows Server 2008 R2) that can be imported into Performance Monitor on either the SMP Server or the SQL Server, in order to help identify potential bottlenecks. 1.  Right click "Data ...
Download by SK | 21 Jan 2014 | 0 comments
Today's download is a monitoring script I use on my revision 6.9 Deployment Servers. This logs engine activity and I use this in conjunction with Monitor Solution to alert me should the axengine.exe process hang. This alert is important for ...
Download by ianatkin | 30 Oct 2013 | 1 comment
Earlier, I posted a download that allows WinPE computers to report in to the Symantec Management Platform console as the machine's serial number instead of the default minint name.  That information is available here. ...
Download by jobby | 02 May 2013 | 0 comments
This is a tool to assist you in closing orphaned tasks and processes in ServiceDesk & Workflow 7.1.  It doesn't not delete any entries from your database. This process will simply complete any active tasks and close the associated process. It ...
Download by TGiles | 14 Mar 2013 | 10 comments
This is a tool to assist you in closing orphaned tasks and processes in ServiceDesk & Workflow 7.5.  It does not delete any entries from your database. This process will simply complete any active tasks and close the associated process. It properly ...
Download by TGiles | 07 Mar 2013 | 22 comments
This is a tool which will close Change and Incident processes in Servicedesk.  It does not delete the processes, but just closes them, making them no longer appear in any reports that use "open" as a status. It has been used successfully in a ...
Download by BRING | 22 Feb 2013 | 3 comments