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I need a solution I am trying to come up with a way of listing the tickets that are owned by the currently logged in user and any tickets that have not been responded to that are ...
Forum Discussion by smassie | 17 Mar 2015 | 3 comments
I need a solution Every now and then a task is created but no group or person is assigned to this task. This task will not appear in anyone's tasklist so I want to track these. ...
This issue has been solved
Forum Discussion by Koen van Carglass | 10 Feb 2015 | 4 comments
I need a solution I've been trying to work out where and how the history for tickets in Service Desk is held. This is because I want to be quickly and easily determine at any point ...
Forum Discussion by smassie | 04 Feb 2015 | 3 comments
Below is an example on how to create a report to show which incident tickets had survey sent. Choose a relevant report category where to place the report and click the plus icon to Add Standard Report. Click on Select Data Source, keep ...
Article by JZeppelina | 30 Jan 2015 | 0 comments
I need a solution Hello everyone, I'm trying to redo some graphic reports from SD 7.1 on SD 7.5. However, can't seem to find this field in 7.5: This option is ...
This issue has been solved
Forum Discussion by haroldvm89 | 29 Dec 2014 | 2 comments
I need a solution Hi guys, On SD 7.1 we had some columns regarding Classification Category of an incident in table ServiceDeskIncidentManagement corresponding to each level of ...
This issue has been solved
Forum Discussion by rafaelfontana | 27 Nov 2014 | 4 comments
Go-To-Meeting Webinar Thu, 04 December, 2014 - 2:00 - 3:00 EST                                 ...
Event by ryanschoenherr | 17 Nov 2014 | 1 comment
I need a solution Hi everybody I have a question. I have this query SELECT [TaskHistoryID] ,[Name] ,[Description] ,[CreateDate] ,[CompleteDate] ...
This issue has been solved
Forum Discussion by mariomendez83 | 04 Nov 2014 | 4 comments
Novacoast Webinar Wed, 05 November, 2014 - 2:00 - 3:00 EST          Join us and learn how ...
Event by ryanschoenherr | 27 Oct 2014 | 1 comment
I need a solution Hi Everyone, I wonder if someone could help me try to get a report that will give the me the following: How many tickets have passed/failed SLA targets within ...
Forum Discussion by ABrain | 20 Oct 2014 | 1 comment