Video Screencast Help

Search

Search results

I need a solution Hi All, Wondering if anyone had a custom report that provides the following: -Cases open this month -Cases closed this month -Cases that missed SLAs ...
Forum Discussion by KSchmeck | 05 May 2015 | 4 comments
Ruleset executed is defined as a Process Message in the History. However, this contains a lot of unneeded information which would be nice to exclude from the History using the Filter.  If we exclude all Process Message, we also exclude too much, ...
Idea by Kelly VG | 22 Apr 2015 | 0 comments
I need a solution Hi Can anyone point me to how Sub reports work in Service Desk and how to set these up? There seems to be virtually no documentation available and it's not ...
Forum Discussion by smassie | 16 Apr 2015 | 1 comment
I need a solution Not sure if anyone else is having this problem or if I'm doing something wrong, but I've noticed that when I am adding/removing permissions to different ...
Forum Discussion by koppitz1 | 08 Apr 2015 | 1 comment
I need a solution I am trying to come up with a way of listing the tickets that are owned by the currently logged in user and any tickets that have not been responded to that are ...
Forum Discussion by smassie | 17 Mar 2015 | 3 comments
I need a solution Every now and then a task is created but no group or person is assigned to this task. This task will not appear in anyone's tasklist so I want to track these. ...
This issue has been solved
Forum Discussion by Koen van Carglass | 10 Feb 2015 | 4 comments
I need a solution I've been trying to work out where and how the history for tickets in Service Desk is held. This is because I want to be quickly and easily determine at any point ...
Forum Discussion by smassie | 04 Feb 2015 | 3 comments
Below is an example on how to create a report to show which incident tickets had survey sent. Choose a relevant report category where to place the report and click the plus icon to Add Standard Report. Click on Select Data Source, keep ...
Article by JZeppelina | 30 Jan 2015 | 0 comments
I need a solution Hello everyone, I'm trying to redo some graphic reports from SD 7.1 on SD 7.5. However, can't seem to find this field in 7.5: This option is ...
This issue has been solved
Forum Discussion by haroldvm89 | 29 Dec 2014 | 2 comments
I need a solution Hi guys, On SD 7.1 we had some columns regarding Classification Category of an incident in table ServiceDeskIncidentManagement corresponding to each level of ...
This issue has been solved
Forum Discussion by rafaelfontana | 27 Nov 2014 | 4 comments