Video Screencast Help
Scheduled Maintenance: Symantec Connect is scheduled to be down Saturday, April 19 from 10am to 2pm Pacific Standard Time (GMT: 5pm to 9pm) for server migration and upgrades.
Please accept our apologies in advance for any inconvenience this might cause.

Search

Search results

I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 2 comments
I need a solution Dear All, I have been trying to work out how to set up cube reporting in SD 7.5 because I know that there is the IT Analytics ServiceDesk Pack 7.5 and there is a ...
Forum Discussion by QuietLeni | 11 Apr 2014 | 0 comments
Dear Symantec, I have been reading the "ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide" at the URL below and in it, it starts talking about "ServiceDesk", but then keeps mentioning "Symantec Endpoint ...
Idea by QuietLeni | 04 Apr 2014 | 3 comments
I need a solution Hi all. I have a SD 7.1 SP1 environment where we have discovered tickets without assignments, the assignment webpart is empty. I would like to create a report that ...
This issue has been solved
Forum Discussion by Patrik Rowinski | 01 Apr 2014 | 6 comments
I need a solution Am wondering how one can call servicedesk reports for use in an intranet web site? I have tried a number of methods but can't get just the repoort on its own.  ...
Forum Discussion by smassie | 12 Mar 2014 | 2 comments
I need a solution Does anyone know if there is a report or tables that show how many users are currently logged into the Process Manager and if there is another that audits the login of ...
Forum Discussion by Aryanos | 04 Mar 2014 | 0 comments
I need a solution Hello, Is there a way to pull out a report (Report builder / SQL) that would give me the list of tickets along with their assignment and update history i.e. When ...
This issue has been solved
Forum Discussion by snm1502 | 10 Mar 2014 | 4 comments
I need a solution Hello, We have identified that our EM process is failing since morning and have got below error in the log viewer. Application Name : SD.Email.Monitor ...
Forum Discussion by snm1502 | 03 Mar 2014 | 2 comments
I need a solution I am trying to create a report in ServiceDesk 7.5 that displays all of the incidents we have on Hold and displays the date that they will be coming off hold. I cannot ...
This issue has been solved
Forum Discussion by jheft | 19 Feb 2014 | 2 comments
I need a solution Hello, How do we get the internal service catalogue report (classifications / hierarchy data service with respective codes) in SD 7.5 environment? I am ...
This issue has been solved
Forum Discussion by snm1502 | 10 Feb 2014 | 1 comment