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I need a solution We are currently using the latest Servicedesk solution from ALTIRIS (boss thinks its 7.5 may be higher..). My team had a discussion about the ability to paste ...
Forum Discussion by Chilimac | 17 Apr 2014 | 3 comments
I need a solution By default ServiceDesk sets the document mode in IE to IE7 standards. <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7"/> ...
This issue has been solved
Forum Discussion by C. Scott Asbach | 03 Apr 2014 | 2 comments
I need a solution Hi, Is there a document that illustrates the process of adding a new CAB Group in SD 7.5. I added a new group and members to it however, it has not come up in the ...
This issue has been solved
Forum Discussion by snm1502 | 18 Mar 2014 | 3 comments
I need a solution It seems that with SP1 any new e-mail which is received creates an EM and IM ticket type which are linked to each other. When classifying the EM ticket type and ...
This issue has been solved
Forum Discussion by PeeGee | 30 Jan 2014 | 1 comment
I need a solution Hello all, Is there any multi-tenancy capabilities available in ServiceDesk 7.1? I want to restrict users from viewing other support groups incidents.  Support ...
Forum Discussion by Jocar | 13 Nov 2013 | 3 comments
I need a solution We are planning on having a technician who sets the classification as tickets come in. However, we do not want the responded SLA to be satisfied when he does this. ...
Forum Discussion by Dustin Perkins | 12 Sep 2013 | 1 comment
I need a solution I'm finding the search for kb articles on ServiceDesk at http://symwise.symantec.com is returning no results.  Is anyone else seeing this? ...
Forum Discussion by Lark | 03 Sep 2013 | 0 comments
I need a solution Hello, I'm hoping you can help me.  I'm an Altiris Helpdesk admin new to ServiceDesk, trying to configure a new install of ServiceDesk 7.5.  I'm having ...
This issue has been solved
Forum Discussion by matt_bollinger | 05 Sep 2013 | 1 comment
I need a solution   Hi everybody   In a ticket window, when I click in Work Incident (Ação/Fechar chamado) I receive the address http://sdserv/SDIncidentManagement.... I ...
Forum Discussion by brunoyep | 12 Aug 2013 | 2 comments
I need a solution My apologies if this has already been a discussion thread. Does anyone know how to add or remove features from the ServiceDesk report group action menu? I ...
Forum Discussion by kevinradler | 08 Aug 2013 | 4 comments