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Original article is posted  here . Caveat: in some versions of 7.6, the way Workflow renders form textbox elements is quirky.  Sometimes (depending on the version of Workflow you're using) you'll need to adjust the scripts a bit ...
Article by africo | 28 Sep 2015 | 0 comments
Original article is posted  here . SQL integration of some sort has been involved in almost every project I’ve done.  Saving and fetching data is just part of it; the SQL engine can be used to quickly do calculations and filtering for your ...
Article by africo | 28 Sep 2015 | 0 comments
Original article is posted  here . I use the Embedded Rule Model a lot.  Excessively so.  Although configuring it takes only a few actions, after personalizing the component, all I need to do is drag and drop and it’s ready to use. In ...
Article by africo | 28 Sep 2015 | 0 comments
Original article is posted  here . There has been far too many times that I’ve had to go back and recompile a SQL integration library, simply because I needed to compare a different column than the original, or filter out some unwanted ...
Article by africo | 28 Sep 2015 | 0 comments
Original article is posted  here . The two settings Workflow provides for the position of your forms is handled here: When the checkbox is selected, your form turns out like this: being both centered vertically as well ...
Article by africo | 28 Sep 2015 | 0 comments
I need a solution Since we upgraded to 7.6, when someone has ownership of a ticket and misses a SLA, SD removes the ticket from the owner's queue and sends it back to the Default ...
Forum Discussion by phoward74 | 15 Sep 2015 | 2 comments
I need a solution What the subject says.  I have completely blanked all permissions for a test user.  Threw him in the built in support group folder and still no luck.  The naming of ...
This issue has been solved
Forum Discussion by phoward74 | 01 Sep 2015 | 1 comment
The goal of this article. To give an overview on how reset Password project works, what are the prerequisites for it to work properly and what does the process look like from the user/technician/administrator side. The goal is not to give an ...
Article by toomas | 21 May 2015 | 0 comments
The goal of this article. To give an overview on how Request Access to Network Share project works, what are the prerequisites for it to work properly and what does the process look like from the user/technician/administrator side. The goal is ...
Article by toomas | 21 May 2015 | 0 comments
I need a solution Hi Guys! Is SLA per technician or group posible? If NO, why? If YES, how? Thanks! An SLA normally gets set on a An SLA normally gets set on a ticket ...
Forum Discussion by Marilou | 21 Apr 2015 | 2 comments