“Hi all, I have one question made by a customer of mine for which I cant find documentation to properly answer. If Im using email security.cloud and for some reason the exchange server goes offline what will happen with all the inbound mails? Will it get lost or will it wait on queue until the...”

“Some senders of acceptable emails are concerned that their emails are classed as SPAM and quarantined for release by the Messagelabs service. Although their email addresses can be entered in SPAM Manager as safe, they want to know what they must do to modify their emails to enable all Messagelabs...”

“We are having a problem with symantec cloud (formerly messagelabs) and our email being blocked by the backscatterer blacklist. We have checked our mail servers and we are NOT sending backscatter.  This blacklist sees backscatter coming from the ip address that our mail is sent from. However we...”

“I have a Windows SBS 2008 server with a mix of XP and W7 clients running SEP v11.x I wish to replace these clients with the Symantec Cloud product. The documentation for the Symantec Cloud version of AV is confusing.  In one place it states that the installation will uninstall SEP and in...”

“Hi, We have blocked the email and domain of a company that is sending us spam constantely, but we are still receiving emails from them. Is their a setting or change we need to make in order to stop this? We have blocked other domsina before and this has not proved to be a issue like this is...”