“We are trying to determine the registration date for screen names registered in Symantec IM manager. There doesn't appear to be anything within the Admin/Reviewer web front end to display this. Is it possible to ascertain this information anywhere? Is there a particular table in the IM Manager...”

“I can still logon with 5.9 clients but all 6.x and 7.x get the "connection lost" error message as soon as they try to sign in. My SSL certificate is good. Not sure what happened. I know this product has been end of lifed but still would like to use until I find replacement.   Thanks ...”

“Hi, I'm trying to upload a new license file, but I get the following error: License Import Results: Error: Error occurred. You lack sufficient permissions to add folders or write files. Please contact an administrator for assistance. My account is already member of the local Administrators...”

“We just heard that IM Manager is going into end-of-life status.  End-of-Availability will be March 6, 2012, partial support begins December 21, 2012, and end of support life will be December 31, 2013.  This applies to all versions of IM Manager.  There was no mention in the email...”

“Hello,   I am really hoping that someone out here has encountered this and has a solution.  I am attempting to get AIM 7.5 w/ SSL configured for IM Manager.  I have changed the server name on the client to imssl.domainname.com and left port 443.  I have also pointed the hosts...”